TD Generation - Force Post Purchase; Void; Transaction Recall

9
Forcepostpurchase
Thisoptionisonlyusedwhenyoucan’tprocessacreditcardpurchasenormallythroughthenetwork
whetherduetocommunicationproblemorthattheforcepostisrequestedviatheterminal.
->HomeScreen->Desktop->MainMenu-> Debit / Credit->ForcePost
1. Enterthedollar amount andtap
OK
.
Phone / mail purchases
a) Entertheaccount number andtap
OK
.
b) Entertheexpiry dateandtap
OK
.Gotostep2.
All other purchases
a) Entertheaccount numberandtap
OK
.
b) Entertheexpiry dateandtap
OK
.
c) EntertheCVD numberandtap
OK
.
d) Thenenter/spelltheauthorizationnumberandtap
OK
.
2. YoucanREPRINTthereceiptorFINISHthetransaction.
Void
Thisoptionrecallsatransactionsothatyoucanvoidit.Thefollowinginstructionscanaccessanytransactions
thatwereperformedinthecurrentopenbatch.Ifadayclosehasbeencompletedyoucannotrecall
transactionspriortothedayclose.Ifadayclosehasbeenperformedyoumustdoarefund,notavoid.
->HomeScreen->Desktop-> Void
1. Enterthetrace #fromthereceiptofthetransactiontobevoidedandpress
O
.
2. Confirmthatthetransactionistobecanceled(NOorYES).
3. Thescreenshowsthatthetransactioniscompletedwithanapprovedmessageandthereceiptsprint.
4. YoucanREPRINTthereceiptorFINISHthetransaction.
Transactionrecall
Thisoptionrecallsatransactionsothatyoucanview,voidorcomplete/closeitifitisapre-authorization.
Thefollowinginstructionsaccessanytransactionsthatwereperformedinthecurrentopenbatch.Ifaday
closehasbeencompletedyoucannotrecalltransactionspriortothedayclose.Pre-authorizationandtab
transactionsarecoveredinouronlinedocumentationatwww.TDMerchantServices.com/ResourceCentre.
->HomeScreen->Desktop->MainMenu-> Transaction Recall
1. Selectoneofthefollowing:
Recall by trace #
a) Enterthe trace number thatyouwanttorecallandtap
OK
.Gotostep3.
Recall all
a) Alistofalltransactionscurrentlyavailableontheterminalappear.Gotostep2.
Before you perform this transaction you must call the TD Merchant Solutions Help Desk at 1-800-363-1163 and receive
an authorization number.