TD Generation - Troubleshooting; What Problems Can I Easily Resolve; Why Isnt My Terminal Powering on

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Change Colour
a) Taptheiconthatyouwanttochangethecolourfor.Youhavesixcolouroptionsand
eachcolourcanonlybeusedonce.
b) Tapthenew colourthatyouwantforyouricon.Yourchangesarenowsaved.
Change Label Text
a) Taptheiconthatyouwanttochangethetextfor.Thereisaneightcharacter
maximum.
b) Cleartheexistingtext,enterthenewinformationandtap
OK
.Yourchangesare
nowsaved.
Troubleshooting
Ifyou’reunabletoresolvetheproblemafterperformingthefollowingsteps,pleasecontacttheTDMerchant
SolutionsHelpDeskat1-800-363-1163.
WhatproblemscanIeasilyresolve?
Problem Action Required
Chipcardscannotbe
processed
1. Tryinsertingadifferentcard.Ifthiscardcanberead,the
problemiswiththefirstcard.
2. Useacleaningcardtocleantheproblemcardreader.
Displayscreenisblank 1. Ensurethatthepowercableisfirmlyconnectedtotheelectrical
outlet.
Displaylightingistoo
brightortoodark
1. Adjustthebrightnesssettingtoworkwiththelightingatthe
terminallocation.
BadCommunication
PressCANCkey
AndTryAgain
1. Therewasacommunicationfailureafterthetransactionwas
initiated.
2. Press
CANC
ANNUL
andtryagain.
Magneticstripecard
readerwon’treadcards
1. Tryswipingthecardmorequicklyormoreslowlyorfromthetopof
thereadertowardsyou.
2. Requestanotherformofpayment.Ifthiscardcanberead,the
problemiswiththefirstcard.
3. Useacleaningcardtocleantheproblemcardreader.
Printerdoesnotprint 1. Isthereispaperinthedevice?Ifthereis,ensurethatthepaperis
loadedcorrectly.
Printerjam 1. Ensurethatthepaperfeedisclearandthatthepaperrollisseated
correctly.
2. Ensuretheprinterlidisclosedcompletely.
Whyisn’tmyterminalpoweringon?
1. Ensurethattheelectricaloutlethaspower.
2. Ensurethatthepowercordisfullyinsertedintotheoutlet.
3. Powerontheterminal.