TD Generation - Why Do I See the Internet Disconnected Icon; Why Do I See the Pinpad Disconnected Icon; Reference; Storing the Terminal and Pinpad

16
WhydoIseetheInternetdisconnectedicon?
The iconwillonlyappearwhenthereisanInternetcommunicationproblem.
1. IsyourInternetconnectionworkingproperly?Verifythiswithanotherdevice.
2. IsyourInternetcableconnectedproperly?Unplugitandplugitbackinagain.
3. Isyourmodem/routerworkingcorrectly?Unplugandplugbackinyourmodem/routerandwaitfor3
to4minutes.
WhydoIseethePINPaddisconnectedicon?
The iconwillonlyappearwhenthereisancommunicationproblembetweenthePINPadandthe
terminal.
1. IsyourPINPaddisconnectedfromtheterminal?
2. Rebootyourterminalandseeifthisresolvestheproblem.
Reference
StoringtheterminalandPINPad
• Theymustbestoredintemperaturesbetween0°and50°Celsius.
• Donotleavethemoutdoorsovernight,especiallyinthewinter.
MaintainingtheterminalandPINPad
• Don’tplacethemonamagnetizedpad—thiswillcausethemtomalfunction.
• Routinelycleanthemwithadampclothsothatspillsdon’tgetintotheinnerworkings.
• UseTD-approvedcleaningcardsforthechipandmagneticcardreaders.