Telstra T-BOX - TROUBLE WITH BIGPOND MOVIES; Movie Download and Playback Issues; HDCP Connection Requirements

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TROUBLE WITH BIGPOND
®
MOVIES
My movies take ages to download
•WerecommendusingaBigPondEliteorUltimateplanforfasterdownloading
•Ifyou'realreadyonahighspeedplan,othercomputersordevicessharingyour
connection may be taking up bandwidth and affecting your download speeds.
•Youmayhaveexceededyourusageallowanceonyourbroadbandplan.
Call us on 13 2200 to check.
•ForaWi-Ficonnection,lotsoffactorscanaffectyourownloadspeeds.Try:
•PlacingyourWi-Fimodemuphigh,usingawallbracketorwoodenshelf
•Makesuretherearenolargemetalobjects,highdensitywallsoroors,orlarge
bodiesofwater(likeashtankorpool)betweenthemodemandyourT-Box
®
.
•KeepyourmodemawayfromotherelectromagneticdeviceslikeTVs,radios,
cordless phones, microwaves, etc.
•Youcanalsotrychangingthechannelonyourcordlessphonetoavoidinterference
I rented a movie but the download is always pending
•Makesurenoothermoviesarebeingdownloaded,bychoosing'MyRentals'
from the Home Menu
•Findyourmovie'stitlein'MyRentals'andmakeittheprioritytodownload
I'm trying to rent or watch a movie, but there's an on-screen message saying
'HDCP compliant digital TV connection required. Please see user guide'
– or just see a black screen, blinking video, or static snow
•TryconnectingyourT-BoxtoanHDTVHDMIport,usingtheHDMIcableandwait
 afewsecondstoseeifthepicturedisplaysproperly.(YourTVmayhaveanumber
 ofHDMIportstotry)
•TryconnectingyourT-BoxtoyourHDTV'scomponentvideoinputs,using
 themini-DIN-to-Component/CompositecablethatcamewithyourT-Box
If the above steps are unsuccessful please contact us on 13 2200.
HDCP stands for High Bandwidth Digital Content Protection. It's a copyright
protection technology which is embedded in programs, to protect them as
they're transmitted from a T-Box to a HDTV over an HDMI connection. Most HD
TVs have the appropriate technology built into them, but some older sets only
have it on one HDMI or DVI input.