Telstra T-BOX - TROUBLE WITH HARD DRIVE CHECKS; Hard Drive Check Completion Issues

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I can browse the store but I can’t rent a movie
•YouneedtosignuptoBigPond
®
Movies to rent BigPond Movies on your T-Box
®
•GointoTelstra.com/tboxsetup and check that your T-Box is:
•linkedtoyourBigPondbroadbandaccountand
•linkedtoaBigPondMoviesaccount.
•YouwillknowthatyourT-Boxisregisteredandlinkedtoamoviesaccount,asit
will give you the option to unregister the T-Box and unlink your movies account.
 Youwillalsoseethedetailsofthemoviesaccountthathasbeenlinkedlisted
•IfyourT-BoxisnotlistedashavingalinkedBigPondMoviesaccountchoose
the option to link a BigPond Movies account and follow the on screen instructions
Can I still rent if I don’t have a credit card?
•No,tosignuptoBigPondMoviesyoumustprovideacreditcardtoverifyyour
age. BigPond takes seriously our obligation to protect children and families from
accessing inappropriate content, such as lms rated MA15+ and R18+
TROUBLE WITH HARD DRIVE CHECKS
My T-Box says it is completing a hard drive check but I still can’t view my
recordings or record TV shows
•TheT-Boxharddrivechecknormallylastsaround15minutes.Donotinterrupt
the hard drive check once it has commenced
•IftheT-Boxhasn’tcompletedthecheckyouwillbepreventedfromrecording
free-to-air programs or playing your completed recordings
•Iftheharddrivecheckhasnotcompletedafter20minutesturntheT-Boxoff
by holding down the power button on the remote for 3 seconds. Once the T-box
has turned off, turn it back on. If this does not x your problem call 13 2200
TROUBLE WITH YOUR INTERNET CONNECTION
If you’re having trouble with your BigPond broadband service, it is possible that
we may be experiencing some difculties. However, service failures are rare
these days and you should only suspect one if your service was working before.
That is, you haven’t just set up a new connection or changed anything recently.
Remember,ifyourT-Boxconnectionisdown,thenyourinternetonyourcomputer/s
will be down too. So that’s one way to check. Then, if you can get online using
anotheroption(wirelessbroadband,forexample)youcanalwayscheckourService
Status pages atBigPond.com/help/servicestatus for more details.