Telstra T-BOX - TROUBLE WITH FOXTEL ON T-BOX; Internet Streaming Issues for Foxtel; Viewing Foxtel Channels

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The program guide shows the incorrect start and end times for programs
•Free-to-airchannelscanchangetheirprogramlineupfromtimetotime
•TheT-Boxprogramguideonlyupdatesdailyandmaynotdetectthischange
TROUBLE WITH FOXTEL ON TBOX
I'm having internet streaming issues
Download and streaming of Foxtel on T-Box and BigPond
®
content including
BigPond Movies is unmetered which means it will not count towards your
BigPond monthly usage allowance.
However, if you exceed your BigPond monthly usage allowance your connection
will slow and due to the slower speed, your BigPond Movies service will slow
dramatically and Foxtel on T-Box service will not work.
Streaminganddownloadingcontent,whichisnotBigPond,suchasYouTube,will
use data from your BigPond broadband plan. BigPond content is unmetered and
you will be charged for the subscription of the content and data usage will not be
includedinyourBigPondbroadbandplan.YouTubecontentismeteredandwill
count towards your allowance.
Why can I not see the Foxtel on T-Box
®
channels on my T-Box?
YourT-BoxwillautomaticallycheckifyouareeligibletosubscribetoFoxtelon
T-Box. If you do not meet the eligibility requirements, the Foxtel channels will
not be able to be viewed on your T-Box. To see the latest eligibility requirements
pleasegotowww.telstra.com/tv/tbox/Foxtel-tboxconnection
What are the eligibility requirements to subscribe to Foxtel on T-Box?
Youwillneedto:
•HaveanEligibleBigPond
®
internet connection
•RegisteryourT-BoxtoBigPondMovies
•Passourservicequalicationcheck.Tondoutifyou’reeligible
visittelstra.com.au/tbox-eligibleTroublewithBigPondTV
TROUBLE WITH BIGPOND TV
I can’t see my BigPond TV channels
•MakesurethatyourT-Boxisconnectedtotheinternetandregistered
My BigPond TV channels are empty
•Ifyou’vejustrestartedyourT-Box,itmaytakeafewminutestocomplete
the reset and connect to BigPond TV