Telstra T-BOX - T-Box Freezing Issues; T-Box Power Issues

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TBOX
®
FREEZING
•PressanybuttononyourremotecontrolandobserveiftheLEDonthefrontof
your T-Box is blinking
•IftheLEDisnotblinkingitcouldbearemotecontrolrelatedissue.
Call us on 13 2200 for technical support
•IfLEDisblinking,trychangingchannels.Areyouabletochangechannels?
•Ifyes,pleaseobservewhatcontentiscurrentlyfreezing.TryputtingyourT-Box
in deep sleep mode by pressing the power button on the remote for 3 seconds.
Wait until you see a message ‘Entering deep sleep mode, please wait’. Wait
for approx. 20 seconds before switching your T-Box on
•Canyouaccessthecontentnow?
•Ifno,pleasecalluson13 2200 for technical support
TBOX POWER ISSUES
•PleaseensurethatyourT-BoxandTVareconnectedtothepowerpointand
are switched on
•PleaseensurethatyourT-BoxisconnectedtoyourTVproperlyusingone
 ofthecablesthatcamewithyourT-Box(HDMIisrecommended)
•Now,pressthepowerbuttononyourremotecontrolandcheckiftheLED
on the front of your T-Box is blinking
•IftheLEDisnotblinking,tryreplacingthebatteriesofyourremotecontrol
as the batteries may have run out
•Afterreplacingthebatteries,presstheresetbuttonunderneathyourT-Box
 for2ashesinordertobringuptheremotepairingscreen(pleasereferto
 page43fordetailsonhowtobringuptheremotepairingscreen)
•Pleasefollowtheon-screeninstructionstopairyourremotewithyourT-Box
•IftheLEDisblinkingandyoustilldon’tseeanythingonyourTVscreen,
please press the reset button underneath your T-Box for 5 times to perform
 afactoryreset(pleaserefertopage43fordetailsonfactoryreset)
•IfyouarestillhavingproblemswithpoweringyourT-Boxon,please
call us on 13 2200 for further assistance