Telstra T-BOX - TROUBLE WITH YOUR ACCOUNT; Account Activation and Service Availability; Username and Password Recovery; Trouble Registering T-Box or Signing Up

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TROUBLE WITH YOUR ACCOUNT
I’ve tried to rent some movies, but it’s not being activated on my T-Box
®
•Makesureyou’veregisteredyourT-BoxandsigneduptoBigPond
®
Movies
•TryrestartingyourT-Boxandrentingamovie
I’ve swapped my T-Box, and now my services are no longer available
•Makesureyou’veregisteredyournewT-Box
•TryrestartingyourT-Boxtoactivatetheoffer
I’ve forgotten my username or password
•Pleasecalloursupportteamon13 2200 or visittelstra.com/tboxsupport
to reset your username or password
I can’t download or play movies
•Makesureyou’vecreatedyourBigPond
®
Movies account successfully and
 thatit’sstillactive.(Youcandothisbyloggingintotelstra.com/tboxsetup)
•Makesureyou’veregisteredyourT-Box.Youcancheckthisbylogging
into telstra.com/tboxsetup
•CheckyourBigPondMoviesaccountforanyoutstandingcreditissues.
The credit card you registered may have passed its expiry date,
for example
•YoucanopttouseyourTelstrabilltopayforBigPondMovies.
 (Youcandothisbyloggingintotelstra.com/tboxsetup)Youwillstillneeda
valid credit card to provide proof of age
TROUBLE WITH REGISTERING YOUR TBOX OR SIGNING UP TO MOVIES
I thought I had registered my T-Box but I can’t access any of the BigPond TV
channels, BigPond Videos or YouTube
•Gointotelstra.com/tboxsetup ‘My T-Box Account’ section and check that your
T-Box is linked to your BigPond broadband account
•YoumayhaveexitedtheregistrationportalbeforeyourT-Boxregistration
process was complete
•IfyourT-Boxisnotlistedasregisteredinthelistthenclickonthebuttonto‘Register
 anotherT-Box’andfollowtheinstructionsonscreen.Youwillbeaskedtoenteryour
registration code, which can be found, on the label on the bottom of the T-Box
Note: If you have redeemed a voucher and there is no credit left the T-Box will
start charging your credit card or Telstra bill.