Telstra T-BOX - Page 53

50
I can’t connect to the internet using my Ethernet connection
•MakesureyourHomeNetworkGateway/modemisswitchedon.Canyou
 seethepower,onlineorinternetlightsashingoron?
•ChecktheEthernetconnectionbetweenyourT-Box
®
and your Home
 NetworkGateway/modem
•Useyourcomputer(oranotherconnecteddevice)toseeifyourbroadband
connection is working there
•YoucanalsoseethestatusofyourinternetconnectionbygoingtotheT-Box
settings area. Select System Information and check your internet connection
is listed as connected. If you are not connected, re-start your modem. Once the
modem is powered up and the lights indicate that it’s connected to the internet,
go to the Settings Menu and complete the following steps:
•choosetheinternetconnectionscreenbyarrowingacross
•selecttheoptiontochangeinternetconnection
•chooseconnectviaethernet
If successful, you‘ll see a picture with the T-Box with three green ticks indicating
successful connection to the modem, to BigPond
®
and to the Internet.
If this step is unsuccessful you will either see one green tick for the modem
and red crosses for BigPond and the internet. Or you may also see a screen
with a picture of the T-Box and one red cross.
If you’re not connected to BigPond broadband you’ll only receive limited
features on your T-Box. Please call our support team for further assistance.
I can’t get a Wi-Fi connection
Sometimes the layout of your home may reduce the strength of your Wi-Fi
network.
MakesurethatWi-FiisenabledonyourHomeNetworkGateway/modem.
Check by looking at the lights on the gateway or testing the connection from
another device, like your computer.
Makesurethatyou’veenteredyourWirelessSecurityKeyorWPA/WEP
key correctly - remember it’s case sensitive.
Make sure that your Wi-Fi network isn’t masked. If it is, select the option
for ‘Other Networks’ in the list of detected networks.