TELTRONICS PRODUCTS FOR VOIP COMMUNICATIONS 911 EMERGENCY
Arcata 2203 viii User Guide
911 DIALING TO AN APPROPRIATE PUBLIC SAFETY ANSWERING POINT (“PSAP”) FOR EMERGENCY SERVICE IS NOT
AVAILABLE WHEN USING ANY PORTABLE VOIP PHONE OR SOFTPHONE PRODUCT AT A STREET ADDRESS THAT IS DIFFERENT FROM
THE STREET ADDRESS OF THE END USER’S ENTERPRISE WHERE ITS SWITCH IS LOCATED AND CONNECTED VIA AN IP NETWORK
CONNECTION TO THAT REMOTE LOCATION. DO NOT USE SUCH PORTABLE VOIP PHONE OR SOFT PHONE PRODUCT AT THE
REMOTE LOCATION TO PLACE 911 EMERGENCY CALLS BECAUSE SUCH PORTABLE VOIP PHONE OR SOFT PHONE IS NOT CAPA-
BLE OF COMMUNICATING THE STREET ADDRESS OF THE REMOTE LOCATION.
EMERGENCY 911 CALLS SHOULD BE PLACED OVER A WIRE LINE PHONE AT THE REMOTE LOCATION WHICH IS CON-
NECTED TO TRADITIONAL PUBLIC SWITCHED TELEPHONE NETWORK (“PSTN”) FOR LOCAL SERVICE OR OTHER PHONE THAT IS
CAPABLE OF COMMUNICATING THE STREET ADDRESS OF THE REMOTE LOCATION TO HELP INSURE THAT SUCH EMERGENCY 911
CALLS ARE ROUTED TO THE APPROPRIATE PSAP OPERATOR RESPONSIBLE FOR RESPONDING TO EMERGENCIES AT THE REMOTE
LOCATION.
USERS MUST WARN ALL INDIVIDUALS AT THE REMOTE LOCATION THAT SUCH PORTABLE VOIP PHONE OR SOFT PHONE
PRODUCT CAN NOT BE USED TO PLACE ANY SUCH EMERGENCY 911 CALLS FROM THE REMOTE LOCATION BECAUSE OF THIS
LIMITATION. USERS MUST INSTRUCT ALL INDIVIDUALS AT THE REMOTE LOCATION TO PLACE ANY 911 CALLS FOR EMERGENCY
RESPONSE TO THE REMOTE LOCATION FROM A WIRE LINE PHONE AT THE REMOTE LOCATION WHICH IS CONNECTED TO THE
TRADITIONAL PSTN FOR LOCAL SERVICE OR OTHER PHONE THAT IS CAPABLE OF COMMUNICATING THE STREET ADDRESS OF THE
REMOTE LOCATION TO HELP INSURE THAT SUCH EMERGENCY 911 CALLS ARE ROUTED TO THE APPROPRIATE PSAP RESPONSIBLE
FOR RESPONDING TO EMERGENCIES AT THE REMOTE LOCATION.
(e) If Customer permits any User to use the VOIP phone or Soft Phone Product at a remote location connected to
the switch at Customer’s enterprise location, it is strongly recommended that Customer affix a non removable label on the
hand set of each VOIP phone or Soft Phone Product, prior to any such use that displays the following clear and conspicuous
warning.
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