TELTRONICS PRODUCTS FOR VOIP COMMUNICATIONS 911 EMERGENCY
Arcata 2203 vii User Guide
TELTRONICS PRODUCTS FOR VOIP COMMUNICATIONS
911 EMERGENCY CALLING LIMITATIONS AND OBLIGATIONS
(a) Customer, at Customer’s cost, shall be responsible for procuring the supply, implementation, connection and support of
any required telephone service including emergency 911 call service over the Internet and/or public switched telephone
network (“PSTN”) from one or more third party service providers as required for use of Products including without limitation,
VOIP phone and Soft Phone software and hardware furnished by Teltronics or its distributors or resellers (“Products”) for voice
over internet protocol (“VOIP”) communications.
(b) Customer are responsible for complying with all laws, rules and regulations applicable to the installation and use
of Products (collectively, “Laws”) including without limitation all Laws relating to 911 dialing for emergency service.
(c) 911 dialing to an appropriate public safety answering point (“PSAP”) for emergency service is limited when using
a VOIP phone and Soft Phone Product co-located with and connected to the switch Product at Customer’s enterprise loca-
tion because VOIP communication service may be interrupted, delayed, lost or terminated due to various causes including
but not limited to power outage, excessive bandwidth consumption, termination of service with or by the network service
provider and/ or other T1 provider, product, equipment, software, system and/or network failures or computer viruses. It is
strongly recommended that Customer make alternative 911 dialing available to employees and other individuals at Cus-
tomer’s enterprise via traditional wire line service over the PSTN.
(d) Prior to initiating the use of Products in conjunction with any IP network including Internet telephone service for
VOIP communications, Customer shall notify, in writing, each employee and any other person authorized to use the Products
for such VOIP communications (individually and collectively “User(s))” of the following limitations:
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