Tesla WALL CONNECTOR - Troubleshooting

15 WALL CONNECTOR INSTALLATION GUIDE
Troubleshooting
Observe the lights on the front of the Wall Connector, then use the following table to resolve a
fault.
Green
Lights
Red
Light
What It Means What To Do
Top light
on
Off Power on. Wall Connector is
powered, but not charging.
Make sure the Wall Connector is
plugged into the car.
Off 1 flash Ground fault. Electrical
current is leaking through a
potentially unsafe path.
This should automatically reset in 15
minutes. If not, make sure nobody is
touching the car, then press the RESET
button.
Off 2 flashes The Wall Connector did not
pass its internal self check.
Unplug the Wall Connector from the car
and press the RESET button. Plug the
Wall Connector back into the car. If the
error persists, unplug the Wall
Connector from the car, power off the
Wall Connector, then power it back on
again before plugging it back into the
car.
Off 3 flashes Contactor failed. Unplug the Wall Connector from the car
and wait 10 seconds. If the error
persists, contact Tesla.
Off 4 flashes Ground lost. Make sure the power outlet is properly
grounded. Make sure the hot and
neutral pins are wired properly. If
uncertain, ask your electrician.
Off 5 flashes
or more
The Wall Connector requires
servicing.
Contact Tesla.
Wall_Connector_Install_Guide_Australia_Section_of_1046345-00-C.book Page 15 Thursday, July 17, 2014 10:47 AM