INS884EN-4 69/87
When I enter the code into the App I get the message invalid code.
The code has been used or expired. Please generate a new code from the panel.
When I enter the User code into the App I get the message User not valid.
Ensure that the Master user code is used and is correct.
When I try to learn a SmartPlug from the App I get the message No
wireless slots available.
Check that the panel has been fitted with a Ricochet 8XP-W, 32XP-W or on board
receiver for -W panels.
Ensure that there are free Ricochet slots available on the panel, a connect device
will use a zone slot.
The plug will not learn on.
Remove the SmartPlug from the socket, and hold the button for 1-2 seconds. Start
the learning on the App and plug in when instructed to do so.
Ensure the power is turned on at the socket.
The green LED will flash to indicate it is learning.
NOTE: The SmartPlug may need to hop through other Ricochet enabled devices
depending on the location it is being installed in however it cannot learn without a
direct connection to the Ricochet Receiver. In this case start the learning and plug
in closer to the Receiver. Once learnt relocate and allow the mesh to rebuild
automatically.
How do I enable notifications?
Notifications are enabled by default. They can be turned off from within the App.
How do I enable Emails?
Emails are setup for each user within the Manage User section of the App.
How do I turn on or off biometric login?
This is setup for each user within the Manage User section of the App.
The Zones are not displayed in the App.
Ensure text has been assigned to all zones. Sync the App again once text has been
added.
To Next Page
Loading...
Need help?
General
