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The Areas are not displayed in the App and notifications are missing my
site name.
Ensure text has been assigned to all required Areas. Sync the App again once text
has been added.
The Users are not displayed in the App.
Ensure text and a code has been assigned to all Users. Sync the App again once a
code and text has been added.
Will I get notifications while I am connected using the Texecom Connect
App?
The SmartCom 4G can sustain an active connection and send notifications for true
two-way communication.
The timeline in the App is not correct.
The timeline is built from the notifications you receive. Please check that
notifications are enabled and that your phone is enabled for data. Ensure your
phone has adequate signal for notifications to be received.
What do I do with the Radio Conf Fail message that is displayed on my
keypad for a Connect device?
Please ensure that the Connect device is plugged in and power has been applied.
The fault will then clear from the keypad when the connection is restored with the
panel.
NOTE: Radio Conf Fail has been displayed because a Recipe tried to activate the
Connect device but was unable to do so.
10.0 Panel upgrade Local from V1
Flash Upgrading an Elite Panel
IMPORTANT - The firmware in the Premier Elite 8 & 32XP-W (or equivalent -W
panel) cannot be upgraded in the field. Changing the expander or panel to one
that contains expander firmware V3.06> will:-
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