6 Maintenance and Adjustment
6.8 Troubleshooting
54
♦ Check the power supply.
**** If any problems occur that are not described above, please contact your reseller.
The printer is switched on but the LED
does not light up.
The LED lights up red and printing has
stopped
♦ Check for software setting or program command errors.
♦ Look for the error in Section 3.3 Error Alerts
♦ Check if the print head mechanism is closed correctly.
The label stock passes through the printer
but no image is printed.
♦ Check that the ribbon is installed with the inked side facing the
label media.
♦ Select the correct printer driver.
♦ Select the correct label stock and print mode.
The label stock jams during printing.
♦
Clear the paper jam.
Check that the print head is clean.
There is no printed image on some parts
of the label.
♦ Check if there is any label or ribbon stuck on the thermal
print head.
♦ Check for errors in the application software.
♦ Check if the starting position has been set correctly
♦ Check the ribbon for wrinkles.
There is no printed image on part of the
label or the image is blurred.
♦ Check the thermal print head for dust or other dirt.
♦ Use the internal “~T” command to perform a Test Print and check if
the print head can print across the entire width.
♦ Check the quality of the print media.
The printed image is positioned
incorrectly.
♦ Check if there is paper or dust covering the label sensor.
♦ Check if the label stock is suitable for use. Contact your reseller.
♦ Check the paper guide.
Skipping labels during printing.
♦ Check the label height setting.
♦ Check if there is dust covering the label sensor.
♦ Perform a label Calibration
The printed image is blurred.
♦ Check the print darkness setting.
♦ Check if the print head is dirty.
The cutter does not cut off the labels in a
straight line.
♦ Check if the label stock is installed correctly.
The cutter does not cut off the labels
completely.
♦ Check if the label thickness exceeds 0.2 mm.
When using the cutter, the labels are not
fed through or are cut off incorrectly.
♦ Check if the cutter has been correctly installed.
♦ Check if the paper guides are sticky.
The label dispenser is not functioning
normally.
♦ Check if there is dust on the label dispenser sensor.
♦ Check if the label stock is installed properly.
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