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BA EN 12.2019 Modification 02 from 01.12.19. Copies are not subject to the change service.
1.8 Legal information
Warranty claims expire:
▪ in situations involving faults and damages that emerge as a result of the specifications contained in
these operating instructions not having been complied with,
▪ in case of inappropriate usage and handling of the PHE,
▪ in case of complaints that arise because original spare parts had not been used while replacing device
parts,
▪ if the PHE is subjected to changes [e.g. medium, function, stress amount (initial and final amounts),
operating parameters] vis-à-vis the order-related information [► chapter 11] without obtaining prior
approval from the manufacturer,
▪ if the plate heat exchanger is opened without first consulting thermowave GmbH.
The warranty only covers the delivered plate heat exchanger;
it does not apply to the seals that are built into it.
The operating instructions or parts thereof may not (either electronically or mechanically)
be copied, distributed, modified, provided to third parties, translated or used in any other manner unless
thermowave GmbH has explicitly approved of such a course of action in writing.
1.9 Service address
thermowave Gesellschaft für Wärmetechnik mbH
Eichenweg 4
06536 Berga
Tel.: +49 34651 418 9980
Fax: +49 34651 418 9924
service@thermowave.de
Office timings:
Mo. - Thu. 0730 to 1700 hours
Fr. 0730 to 1600 hours
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