ThinkPad Tablet 2 - Chapter 11. Troubleshooting problems; Troubleshooting; Internet problem; Multitouch screen problems

Chapter11.Troubleshootingproblems
Thischapterdescribesonwhattodoifyouexperienceaproblemwithyourtablet.
Troubleshooting
Theproblemsandsolutionsdescribedinthischapteraremeantonlyasaguide.Theyarenotdenitive
problemsolvingtechniques.Forsomeproblems,youmightneedhelpfromLenovo,yourreseller,oryour
serviceprovider.
Whenyouobserveaproblem,stopoperationimmediately,becausetakingfurtheractionmightresultindata
lossordamage.Takeanoteofwhatthesystemisdoingandwhatactionsyouperformedbeforetheproblem
occurred.ProvidedetailedinformationtoLenovooryourserviceproviderforquickerproblemresolution.
Internetproblem
Problem:Unabletoconnecttothewirelessnetwork.
Suggestedsolution:Ensurethat:
•TheSIMcardisvalidandworkableifyouareusingamobiledatanetwork(3Gor4G).
•Youarewithinthenetwork’sservicerangeandthesignalstrengthisgood.
•YourtabletisnotinAirplanemode.
Iftheproblempersists,contactLenovofortechnicalsupport.
Multitouchscreenproblems
•Problem:Themultitouchscreenrespondsslowlyorimproperly.
Suggestedsolution:Dothefollowing:
1.Ensurethatyourhandsarecleananddrywhentouchingthescreen.
2.Restartyourtablettotryagain.
Iftheproblempersists,contactLenovofortechnicalsupport.
Batteryproblem
Problem:Thebatterydoesnotchargecorrectly.
Suggestedsolution:Checkiftheacadapterisconnectedcorrectly.Iftheconnectionisgoodbutthe
batterystilldoesnotcharge,contactLenovotoreplacewithanewbattery.
Systemproblems
•Problem:Unabletoturnthetableton.
Suggestedsolution:Connectyourtablettoanacpoweroutletusingeitheradockortheadapter
throughtheprovidedUSBcabletoseeiftheproblemiscausedbyadrainedbattery.Iftheproblem
persists,insertastraightenedpaperclipintotheemergencyresethole.Tolocatetheemergencyreset
hole,see“Tabletlayout”onpage1
.Iftheproblemstillpersists,contactLenovofortechnicalsupport.
Mediaproblems
•Problem:Theaudioqualityispoororthereisnosoundoutput.
Suggestedsolution:Checkandensurethat:
©CopyrightLenovo2012
49