ThinkPad Tablet 2 - Chapter 12. Getting support; Lenovo technical support; Locating the machine type and model (MTM) number and the system serial number

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Chapter12.Gettingsupport

ThischapterprovidesinformationaboutgettinghelpandsupportfromLenovo.

Lenovotechnicalsupport

AfteryoubuyaThinkPadTablet2,registeryourtabletwithLenovo.Usingtheregisteredinformation,Lenovo

cancontactyouincaseofarecallorothersevereproblems.AfteryouregisteryourtabletwithLenovo,

youwillreceivequickerservicewhenyoucallLenovoforhelp.Inaddition,somelocationsofferextended

privilegesandservicestoregisteredusers.

ToregisteryourtabletwithLenovo,doeitherofthefollowing:

•Gotohttp://www.lenovo.com/registerandfollowtheinstructionsonthescreen.

•TapLenovoSettingsfromtheStartscreen.ThentapRegister.

TechnicalsupportinformationisavailableontheLenovoSupportWebsiteathttp://www.lenovo.com/support.

ThisWebsiteisupdatedwiththelatestsupportinformationsuchasthefollowing:

•Driversandsoftware

•Diagnosticsolutions

•Productandservicewarranty

•Productandpartsdetails

•Userguidesandmanuals

•Knowledgebaseandfrequentlyaskedquestions

IfyouneedtocalltheLenovoCustomerSupportCenter,gotohttp://www.lenovo.com/support/phonefor

thelatesttelephonenumbersandhoursofoperation.

Duringthewarrantyperiod,youcangetthefollowingservicesfromtheCustomerSupportCenter:

•Problemdetermination:Trainedpersonnelareavailabletoassistyouwithdeterminingifyouhavea

hardwareproblemanddecidingwhatactionisnecessarytoxtheproblem.

•Lenovohardwarerepair:IftheproblemisdeterminedtobecausedbyLenovohardwareunderwarranty,

trainedservicepersonnelareavailabletoprovidetheapplicablelevelofservice.

•Engineeringchangemanagement:Occasionally,theremightbechangesthatarerequiredaftera

producthasbeensold.Lenovooryourreseller,ifauthorizedbyLenovo,willmakeselectedEngineering

Changes(ECs)thatapplytoyourhardwareavailable.

ForthetermsandconditionsoftheLenovoLimitedWarrantythatappliestoyourtablet,refertotheSafety,

Warranty,andSetupGuidethatcomeswithyourtablet.

Locatingthemachinetypeandmodel(MTM)numberandthesystemserialnumber

Whencallingfortechnicalassistance,youarerequestedtoprovidetheMTMnumberandthesystemserial

numberofyourtablet.TogettheMTMnumberandtheserialnumber,checktheMTMlabelafxedon

thebottomcover.