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13. Troubleshooting
No power
• Check if the AC cord of the TV is plugged in or not. lf there is still no
power, please disconnect the plug, and reconnect to the socket after 60
seconds. Turn the power back on.
Signal not received properly
• Double or phantom images may appear on your TV if there are high
buildings or mountains close to where you are. You can adjust the image
thru manual operation: consult instruction of vernier regulation or adjust
the direction of the external antenna.
• lf you use an indoor antenna, under certain circumstances signal reception
may be more dicult. Adjust the direction of the antenna for optimum
reception. lf this does not improve reception; you may have to switch to
an external antenna.
No picture
• Check if the antenna at the back of the TV is connected properly.
• View other channels to see if the problem still occurs.
Video appears with no audio
• Try increasing the volume.
• Check if the TV’s sound is on mute or not.
Audio is present, but video does
not appear or is discolored
• Try adjusting the contrast and brightness.
Static noise aects video and
audio quality
• Check if the antenna at the back of the TV is connected properly.
Broken lines on screen
• Electrical appliances such as hair dryers or vacuums etc. may be interfering
with your TV set. Switch these appliances o.
Remote does not work
• Make sure the plastic bag which came with the remote control is removed.
Try using the remote in a shorter distance from the TV. Check if the
placement of the batteries is correct or try using new batteries with the
remote control.
• The TV will go into Standby mode if it receives no response in a few
minutes.
No video (PC mode)
• Please check if the cable is connected to the VGA port correctly, or if the
cable is bent in some places.
Vertical line blinking (PC Mode)
• Enter the main menu and adjust the vertical placement to eliminate the
vertical line.
Horizontal tearing (PC Mode) • Adjust the horizontal placement of the screen to clear any horizontal lines.
Screen is too bright or dark (PC
Mode)
• Adjust the brightness or contrast in the main menu.
No response from the PC
• Check if the PC’s display resolution is set to a compatible resolution for
the TV.
Lines appear when a device is
connected to the RCA port
• Make sure you are using a cable of good quality.
Problems are unresolved
• Unplug the power cable and wait for 30 seconds, then reconnect to the
socket. lf problems still persist, do not attempt to repair the TV by yourself.
Kindly contact
• the service center.
Do not leave your TV displaying a static image, whether it is from a paused video, menu screen, etc. for an
extended period of time, doing so will damage the display and may cause image burn-in.
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