Topens EK365 - User Manual

Questions and Answers

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orhodesAug 5, 2025
How to fix Topens Gate Opener that opens but doesn't close?
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  Virginia AlexanderAug 5, 2025
  If your Topens gate opener opens but doesn't close, first check if the connection of the photocell beam is not blocked, assuming a photocell is being used. Also, the closed limit switch might be broken. To check it, remove the BLUE, GREEN, and YELLOW wires of the arm from the control board and use a jumper wire to short the ULT, COM, and DLT terminals; if the arm runs normally, the limit switch is faulty. If neither of these resolves the issue, the control board itself could be faulty and may need replacing.
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Shaun MorrisonAug 10, 2025
Why Topens Gate Opener automatically opens, but does not automatically close?
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  rogerdickersonAug 10, 2025
  If your Topens gate opener automatically opens but doesn't automatically close, the setting of DIP switch #1 might be incorrect. Ensure the DIP switch is set correctly according to the push/pull to opener installation of the gate opener.
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Brian ThompsonAug 14, 2025
Why Topens EK365 does not respond to the remote control?
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  Tracy BrownAug 14, 2025
  If your Topens gate opener isn't responding to the remote, there are several potential reasons. First, ensure the remote has been properly programmed to the control board. If it has, the remote's battery may be dead; try replacing it. Another possibility is a broken limit switch. To test this, remove the BLUE, GREEN, and YELLOW wires from the control board, then use a jumper wire to short the ULT, COM, and DLT terminals. If the arm now runs normally, the limit switch is faulty. Lastly, the control board itself could be faulty and need replacement.
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Tiffany CookAug 18, 2025
What to do if Topens EK365 moves a little and then stops?
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  Kelly ParkAug 18, 2025
  If your Topens gate moves a little and then reverses or stops, it could be that the selected force is too small to move the gate. Try turning the Potentiometer clockwise to increase the force. Also, disconnect the gate from the gate operator and check that the gate slides freely without any binding.
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Jonathan LittleAug 23, 2025
What to do if Topens Gate Opener Power LED does not turn on?
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  perrychelseaAug 23, 2025
  If the Power LED on your Topens gate opener does not turn on, ensure the connection between the battery and control board is correct and fastened. Check the fuse in the control board and replace it if it's burnt out. If the problem persists, the control board itself might be faulty and need replacement.
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Thomas MorrisAug 27, 2025
Why my Topens EK365's Power LED flashes rapidly and doesn't run?
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  April KirbyAug 27, 2025
  If the Power LED on your Topens gate opener flashes rapidly and the opener doesn't run, it's likely due to an over-discharged battery. Check the battery voltage; it should be above 22V for the gate opener to function normally.
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Amy MartinezAug 31, 2025
How to troubleshoot Topens EK365 Gate Opener when only the CODE LED is slightly on?
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  Stephanie OwenAug 31, 2025
  If your Topens gate opener isn't running and only the CODE LED is slightly on, the batteries may not be connected to the control board, or the wire connection of the batteries is loosened. Note that two 12V batteries are required to power up the gate opener. The adapter included in the package is only for charging the batteries.

Summary

Safety Installation Information

Installation Guide

Installation Overview and Preparation

Provides a visual guide and preliminary steps before starting installation.

Pull to Open Installation

Step-by-step instructions for mounting the opener for pull-to-open gates.

Push to Open Installation

Detailed guide for installing the opener for push-to-open gate configurations.

Control Box and Power Supply Setup

Mounting the Control Box

Instructions and recommendations for securely installing the control box.

Power Supply Connection

Control Board Wiring

Actuator and Power Connections

Operation and Programming

Remote Control Programming

Remote Code Management

Using the Remote

Wireless Keypad Setup

Adjustments and Troubleshooting

Adjusting Limit Switches

How to set the gate's fully open and closed positions using limit switches.

Control Board Settings

Maintenance Procedures

Troubleshooting Common Issues

Solutions for common problems and symptoms encountered with the gate opener.

Topens EK365 Specifications

General

Remote Control	Yes
Control Method	Remote Control
Safety Features	Auto-stop
Operating Temperature	-20°C to 50°C
Remote Control Range	30 m
Opening Speed	16-18 seconds
Max Gate Weight	800 kg
Max Gate Length	12 m