Toshiba E-studio 2550c

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1-11-1, OSAKI, SHINAGAWA-KU, TOKYO, 141-8562, JAPAN

MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS

Troubleshooting Guide

R120120K8704-TTEC

Ver03 F 2013-10

Main Page

Default Chapter1
- Troubleshooting Guide1
Preface3
- Table of Contents5
Chapter 1 TROUBLESHOOTING for the HARDWARE10
When this Screen Is Displayed10
Messages Displayed on the Touch Panel12
Clearing a Paper Misfeed15
- Locating a Paper Misfeed15
- Clearing a Paper Misfeed16
- Paper Misfeed in the Reversing Automatic Document Feeder (Lower)17
- Paper Misfeed in the Reversing Automatic Document Feeder (Upper)18
- Paper Misfeed in the Drawer Feeding Portion19
- Paper Misfeed in the Large Capacity Feeder20
- Paper Misfeed in the Paper Feed Pedestal20
- Paper Misfeed in the First Drawer21
- Paper Misfeed in the Second to Fourth Drawer21
- Paper Misfeed in the Drawer of the Large Capacity Feeder22
- Paper Misfeed in the Bypass Tray23
- Paper Misfeed in the Automatic Duplexing Unit23
- Paper Misfeed on the Paper Transport Path24
- Paper Misfeed in the Fuser Unit25
- Paper Misfeed in the Job Separator and the Offset Tray27
- Paper Misfeed in the Bridge Kit28
- Paper Misfeed in the Inner Finisher and the Hole Punch Unit28
- Paper Misfeed in the Saddle Stitch Finisher and the Hole Punch Unit31
- Paper Misfeed in the Saddle Stitch Unit of the Saddle Stitch Finisher33
- Clearing Paper Misfeeds Caused by a Wrong Paper Size Setting34
- Misfeed When Printing from the Fax37
Clearing a Staple Jam39
- Staple Jam in the Finisher39
- Saddle Stitch Finisher41
- Staple Jam in the Saddle Stitch Unit43
Replacing a Toner Cartridge45
- Replacing a "Near Empty" Toner Cartridge48
Replacing the Waste Toner Box51
Refilling with Staples53
- Refilling Finisher Staples53
- Refilling Saddle Stitch Unit Staples56
Cleaning the Main Chargers and LED Print Heads58
Cleaning the Hole Punch Dust bin61
- Inner Finisher Hole Punch Unit61
- Saddle Stitch Finisher Hole Punch Unit62
When Printed Sheets Overflow from the Exit Tray64
Chapter 2 TROUBLESHOOTING for COPYING65
Copying Problems66
Chapter 3 TROUBLESHOOTING for PRINTING70
Print Job Problems70
- Clearing Print Job Errors70
- Cannot Remember the Document Password for a Private Print Job71
- Printing a Document Including Many Graphics Takes Time71
Printer Driver Problems72
- Cannot Print (Port Setting Problems)72
- Cannot Print (SNMP Community Name Problems)72
- Command Line Options Not Processed72
- Retrieval of Printer Configuration Failed73
- Cannot Change Settings on the [Device Settings] Tab73
Network Connection Problems74
- Cannot Print with the Equipment (Network Connection Problems)74
- Cannot Print with SMB Print74
- Cannot Print Properly with Appletalk Print75
Client Problems76
- Checking the Client Status76
Hardware Problems77
- Print Jobs Not Output77
Chapter 4 Troubleshooting for Scanning79
Scanning Problems80
- Cannot E-Mail My Scans80
- Cannot Find the Data Saved in the Shared Folder80
- Cannot Perform Scanning from a PC with Office 201380
Chapter 5 TROUBLESHOOTING for E-Filing82
E-Filing Web Utility Problems82
- E-Filing Web Utility Terminates the Session82
- Numerous Sub Windows Repeatedly Appear82
- Displaying the Items in the Contents Frame Takes a Long Time82
- Error Messages83
Chapter 6 TROUBLESHOOTING for NETWORK CONNECTIONS86
Locating the Equipment in the Network86
- Cannot Locate the Equipment in the Network86
- Cannot Locate the Equipment with Local Discovery87
- Equipment Does Not Respond to Ping Command88
LDAP Search and Authentication Problems89
- Network Shutdown Occurs or Touch Panel Disabled after LDAP Search89
- LDAP Authentication Takes a Long Time89
Printing Problems (Network Related)90
- SMB Print in a Windows Operating System Environment90
- Raw TCP or LPR Print in a Windows Operating System Environment90
- IPP Print in a Windows Operating System Environment91
- Novell Print in a Netware Environment91
- Macintosh Environment92
- Unix/Linux Environment92
Network Fax (N/W-Fax) Driver Problems93
- N/W-Fax Driver Installation Error Messages93
- N/W-Fax Driver General Errors94
Client Software Authentication Problems95
- Cannot Log in Using Client Software95
Chapter 7 CHECKING the EQUIPMENT STATUS with Topaccess98
Hardware Status Icons on Topaccess [Device] Tab98
Error Messages100
Error Codes102
- Error Codes on Print Jobs102
- Error Codes on Transmission and Reception103
- Error Codes on Scan Jobs105
Chapter 8 WHEN SOMETHING IS WRONG with the EQUIPMENT112
When You Think Something Is Wrong with the Equipment112
- General Operations112
- Originals and Paper113
Regular Maintenance114
Index115

Toshiba E-studio 2550c - Page 118

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