1 TROUBLESHOOTING FOR THE HARDWARE
32 Clearing a Paper Misfeed
Clearing paper misfeeds caused by a wrong paper size setting
Paper misfeeds occur when there is a mismatch between the size of the paper in a drawer or the bypass tray and the size
registered for the corresponding drawer or the bypass tray in the equipment. The message “Check paper size setting on
control panel for drawer N. Check the direction or size of the paper.” or “Check paper size setting on control panel for
Bypass. Check the direction or size of the paper.” appears on the touch panel.
In this case, just clearing the misfed paper does not prevent another paper from being misfed. Be sure to follow the
procedure below.
Troubleshooting differs depending on how the paper misfeed has occurred:
P.32 “Misfeed when making copies or prints (using a drawer)”
P.35 “Misfeed when making copies or prints (using the bypass tray)”
P.35 “Misfeed when printing from the FAX”
Misfeed when making copies or prints (using a drawer)
1
Clear the paper misfeed following the guidance shown on the touch panel.
3
Close all the drawers or covers.
2
Open the paper source drawer, check that the guide
width is correct and there is no folded/curled paper or
overloading, and then close the drawer.
Be sure that the height of the stacked paper does not exceed the
line indicated inside of the side guides. In particular, be sure that
the upper limit for thick paper is not exceeded when placing thick
paper in the first drawer. The amount of thick paper you can load in
the drawer is lower than that for plain paper.
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