Toshiba E-studio 2550c Troubleshooting Guide

Name: Toshiba E-studio 2550c
Brand: Toshiba
Rating: 5 (1 reviews)

118 pages

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1 TROUBLESHOOTING FOR THE HARDWARE

30 Clearing a Paper Misfeed

Move the upper green lever to the right and remove

the misfed paper.

Return the lever to its original position.

Open the upper cover of the finisher and remove the

misfed paper.

Close the upper cover of the finisher.

Close the front cover of the finisher.

Default Chapter1
- Troubleshooting Guide1
Preface3
- Table of Contents5
Chapter 1 TROUBLESHOOTING for the HARDWARE10
When this Screen Is Displayed10
Messages Displayed on the Touch Panel12
Clearing a Paper Misfeed15
- Locating a Paper Misfeed15
- Clearing a Paper Misfeed16
- Paper Misfeed in the Reversing Automatic Document Feeder (Lower)17
- Paper Misfeed in the Reversing Automatic Document Feeder (Upper)18
- Paper Misfeed in the Drawer Feeding Portion19
- Paper Misfeed in the Large Capacity Feeder20
- Paper Misfeed in the Paper Feed Pedestal20
- Paper Misfeed in the First Drawer21
- Paper Misfeed in the Second to Fourth Drawer21
- Paper Misfeed in the Drawer of the Large Capacity Feeder22
- Paper Misfeed in the Bypass Tray23
- Paper Misfeed in the Automatic Duplexing Unit23
- Paper Misfeed on the Paper Transport Path24
- Paper Misfeed in the Fuser Unit25
- Paper Misfeed in the Job Separator and the Offset Tray27
- Paper Misfeed in the Bridge Kit28
- Paper Misfeed in the Inner Finisher and the Hole Punch Unit28
- Paper Misfeed in the Saddle Stitch Finisher and the Hole Punch Unit31
- Paper Misfeed in the Saddle Stitch Unit of the Saddle Stitch Finisher33
- Clearing Paper Misfeeds Caused by a Wrong Paper Size Setting34
- Misfeed When Printing from the Fax37
Clearing a Staple Jam39
- Staple Jam in the Finisher39
- Saddle Stitch Finisher41
- Staple Jam in the Saddle Stitch Unit43
Replacing a Toner Cartridge45
- Replacing a "Near Empty" Toner Cartridge48
Replacing the Waste Toner Box51
Refilling with Staples53
- Refilling Finisher Staples53
- Refilling Saddle Stitch Unit Staples56
Cleaning the Main Chargers and LED Print Heads58
Cleaning the Hole Punch Dust bin61
- Inner Finisher Hole Punch Unit61
- Saddle Stitch Finisher Hole Punch Unit62
When Printed Sheets Overflow from the Exit Tray64
Chapter 2 TROUBLESHOOTING for COPYING65
Copying Problems66
Chapter 3 TROUBLESHOOTING for PRINTING70
Print Job Problems70
- Clearing Print Job Errors70
- Cannot Remember the Document Password for a Private Print Job71
- Printing a Document Including Many Graphics Takes Time71
Printer Driver Problems72
- Cannot Print (Port Setting Problems)72
- Cannot Print (SNMP Community Name Problems)72
- Command Line Options Not Processed72
- Retrieval of Printer Configuration Failed73
- Cannot Change Settings on the [Device Settings] Tab73
Network Connection Problems74
- Cannot Print with the Equipment (Network Connection Problems)74
- Cannot Print with SMB Print74
- Cannot Print Properly with Appletalk Print75
Client Problems76
- Checking the Client Status76
Hardware Problems77
- Print Jobs Not Output77
Chapter 4 Troubleshooting for Scanning79
Scanning Problems80
- Cannot E-Mail My Scans80
- Cannot Find the Data Saved in the Shared Folder80
- Cannot Perform Scanning from a PC with Office 201380
Chapter 5 TROUBLESHOOTING for E-Filing82
E-Filing Web Utility Problems82
- E-Filing Web Utility Terminates the Session82
- Numerous Sub Windows Repeatedly Appear82
- Displaying the Items in the Contents Frame Takes a Long Time82
- Error Messages83
Chapter 6 TROUBLESHOOTING for NETWORK CONNECTIONS86
Locating the Equipment in the Network86
- Cannot Locate the Equipment in the Network86
- Cannot Locate the Equipment with Local Discovery87
- Equipment Does Not Respond to Ping Command88
LDAP Search and Authentication Problems89
- Network Shutdown Occurs or Touch Panel Disabled after LDAP Search89
- LDAP Authentication Takes a Long Time89
Printing Problems (Network Related)90
- SMB Print in a Windows Operating System Environment90
- Raw TCP or LPR Print in a Windows Operating System Environment90
- IPP Print in a Windows Operating System Environment91
- Novell Print in a Netware Environment91
- Macintosh Environment92
- Unix/Linux Environment92
Network Fax (N/W-Fax) Driver Problems93
- N/W-Fax Driver Installation Error Messages93
- N/W-Fax Driver General Errors94
Client Software Authentication Problems95
- Cannot Log in Using Client Software95
Chapter 7 CHECKING the EQUIPMENT STATUS with Topaccess98
Hardware Status Icons on Topaccess [Device] Tab98
Error Messages100
Error Codes102
- Error Codes on Print Jobs102
- Error Codes on Transmission and Reception103
- Error Codes on Scan Jobs105
Chapter 8 WHEN SOMETHING IS WRONG with the EQUIPMENT112
When You Think Something Is Wrong with the Equipment112
- General Operations112
- Originals and Paper113
Regular Maintenance114
Index115

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Toshiba E-studio 2550c Specifications

General

Max Print Resolution	600 x 1200 dpi
Print Technology	Laser
Print Speed	25 ppm
Scan Type	Color
Copy Speed	25 cpm
Functions	Print, Copy, Scan
Paper Size	A3, A4, A5, B4, B5
Duplex Printing	Automatic
Network Connectivity	Ethernet
Operating System Compatibility	Windows, Mac, Linux
Weight	Approximately 73 kg