6 TROUBLESHOOTING FOR NETWORK CONNECTIONS
98 Locating the Equipment in the Network
Equipment does not respond to ping command
Problem Description
The equipment does not respond to a ping command.
Corrective Action
Check the network settings following the checklist below.
No
.
Check... Yes No Corrective Action
1 Confirm that the TCP/IP protocol suite
is installed on the client computer.
Next
Step
Ø
Ö
Refer to the networking section of your
operating system documentation.
2 Look at the NIC configuration page and
confirm that the TCP/IP settings are
correct. Is the IP address entered and
valid? Are the Gateway and Subnet
settings correct?
Next
Step
Ø
Ö
Enter the correct TCP/IP settings.
3 Reboot the equipment. Check the NIC
Configuration page that is printed out.
Are the TCP/IP settings correct?
Next
Step
Ø
Ö
The settings are not binding, contact
your service representative.
4 Try to ping the equipment again. Did the
equipment respond to the ping?
End
Next
Step
Ø
5 Can you ping the equipment from any
other computer within the same
network? If not, the equipment might
have an IP address that is out of range
or invalid.
Next
Step
Ø
Ö
Contact your local network specialist for
a valid IP address for the equipment.
6 Can you ping to another computer
within the same network?
Next
Step
Ø
Ö
Check the computer’s protocol settings
to make sure the gateway and subnet
settings are correct.
7 If you have customized the device
name, you can check if the NIC is
functional by restoring the default
settings. When the equipment
automatically reboots and an NIC
Configuration page is printed, does the
device name include the NIC’s unit
serial number?
Next
Step
Ø
Ö
The NIC is faulty or improperly installed.
Contact your service representative.
8 Check link activities on the port being
used by the equipment and also the
integrity of the network cable, hub, or
switch that is connecting the equipment
to the network. Replace any network
components that you suspect are faulty.
Can you ping the equipment now?
End Ö
Contact your service representative.
To Next Page
Loading...
Need help?
General
