8 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT
126 When You Think Something Is Wrong With the Equipment
When You Think Something Is Wrong With the Equipment
If you think there is something wrong with the equipment, check the following items.
y To see the functions of the equipment such as copy or print, refer to their operator’s manuals (Copying
Guide and Printing Guide respectively).
y Checking the operations or procedures may help you solve the problems. When something is unclear
in the operation of the equipment or you think there is something is wrong with it, the operator’s manual
for the function you are using will be helpful.
General operations
Problem Description Cause Corrective Action
The equipment does not
work at all.
The power cord is not
securely inserted into the
outlet.
Insert the power cord into the outlet until it
comes to a stop.
No icons or signs are
displayed on the touch
panel.
(The MAIN POWER lamp,
the ON/OFF lamp and the
[ENERGY SAVER] button
light.)
The equipment is in the Sleep
mode.
Press any of the [START], [COPY],
[e-FILING], [SCAN], [PRINT], [FAX] and
[ENERGY SAVER] buttons to clear the Sleep
mode.
Refer to Chapter 1 of the Quick Start Guide.
No icons or signs are
displayed on the touch
panel.
(Only the MAIN POWER
lamp lights.)
The power of the equipment is
not turned ON.
Press and hold the [POWER] button until the
ON/OFF lamp lights.
The equipment is in the Super
Sleep mode.
Press and hold the [POWER] button until the
ON/OFF lamp lights to clear the Super Sleep
mode.
Refer to Chapter 1 of the Quick Start Guide.
The touch panel is dim. The contrast of the touch
panel is adjusted lower.
Adjust the contrast lighter.
Refer to Chapter 1 of the MFP Management
Guide.
The button does not
respond to my operation.
(“Saving energy Press
START button” appears on
the touch panel.)
The equipment is in the
energy saving mode.
Press any of the [START], [COPY],
[e-FILING], [SCAN], [PRINT], [FAX] and
[ENERGY SAVER] buttons to clear the energy
saving mode.
Refer to Chapter 1 of the Quick Start Guide.
The button does not
respond to my operation.
(The MAIN POWER lamp,
the ON/OFF lamp and the
[ENERGY SAVER] button
light.)
The equipment is in the Sleep
mode.
Press any of the [START], [COPY],
[e-FILING], [SCAN], [PRINT], [FAX] and
[ENERGY SAVER] buttons to clear the Sleep
mode.
Refer to Chapter 1 of the Quick Start Guide.
The button does not
respond to my operation.
(Only the MAIN POWER
lamp lights.)
The power of the equipment is
not turned ON.
Press and hold the [POWER] button until the
ON/OFF lamp lights.
The equipment is in the Super
Sleep mode.
Press and hold the [POWER] button until the
ON/OFF lamp lights to clear the Super Sleep
mode.
Refer to Chapter 1 of the Quick Start Guide.
The window “Enter
Department Code”
appears.
The equipment is managed
under the department
management function.
Enter your department code. If you do not
know it, contact the administrator of the
equipment.
The window “Enter the
user name and Password”
appears.
The equipment is managed
under the user management
function.
Enter your user name and password. If you do
not know them, contact the administrator of
the equipment.
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