4 CONTENTS
Printing a document including many graphics takes time.................................................... 79
Printer Driver Problems .........................................................................................................80
Cannot print (port setting problems) .................................................................................... 80
Cannot print (SNMP Community Name problems).............................................................. 80
Command line options not processed ................................................................................. 80
Retrieval of printer configuration failed ................................................................................ 81
Cannot change settings on the [Device Settings] tab.......................................................... 81
Network Connection Problems ............................................................................................. 82
Cannot print with the equipment (network connection problems)........................................ 82
Cannot print with SMB print................................................................................................. 82
Cannot print properly with AppleTalk print........................................................................... 83
Client Problems ..................................................................................................................... 84
Checking the client status.................................................................................................... 84
Hardware Problems................................................................................................................ 85
Print jobs not output ............................................................................................................ 85
Chapter 4 TROUBLESHOOTING FOR SCANNING
Scanning Problems ................................................................................................................ 88
Cannot E-mail my scans...................................................................................................... 88
Cannot find the data saved in the shared folder.................................................................. 88
Cannot perform scanning from a PC with Office 2013 ........................................................ 88
Chapter 5 TROUBLESHOOTING FOR e-Filing
e-Filing Web Utility Problems................................................................................................ 90
e-Filing Web Utility terminates the session.......................................................................... 90
Numerous sub windows repeatedly appear ........................................................................ 90
Displaying the items in the Contents Frame takes a long time............................................ 90
Error messages ................................................................................................................... 91
Chapter 6 TROUBLESHOOTING FOR NETWORK CONNECTIONS
Locating the Equipment in the Network............................................................................... 94
Cannot locate the equipment in the network ....................................................................... 94
Cannot locate the equipment with Local Discovery............................................................. 96
Equipment does not respond to ping command .................................................................. 98
LDAP Search and Authentication Problems........................................................................ 99
Network shutdown occurs or touch panel disabled after LDAP search............................... 99
LDAP authentication takes a long time................................................................................ 99
Printing Problems (Network Related) ................................................................................. 100
SMB print in a Windows operating system environment ................................................... 100
Raw TCP or LPR print in a Windows operating system environment ............................... 101
IPP print in a Windows operating system environment ..................................................... 101
Novell print in a NetWare environment.............................................................................. 102
Macintosh environment ..................................................................................................... 103
UNIX/Linux environment.................................................................................................... 103
Network Fax (N/W-Fax) Driver Problems............................................................................ 104
N/W-Fax Driver Installation Error Messages ..................................................................... 104
N/W-Fax Driver General Errors ......................................................................................... 105
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