7 CHECKING THE EQUIPMENT STATUS WITH TopAccess
118 Error Codes
2DC1
Power failure occurred Make sure that the power cable is
connected properly and is inserted securely.
Resend the job.
Store to USB
2E10, 2E12,
2E13
Wrong Job status Turn the power OFF and then back ON. Try
the problem job again. If the error still
persists, contact your service representative.
2E11
Not enough memory Wait for a while and try again. If the error still
persists, turn the power OFF and then back
ON, and make another effort.
2E14
Invalid parameter specified If you are using a template, create it again. If
the error still persists, turn the power OFF
and then back ON, and then try again.
2E15
Document size exceeded limit or maximum
size
Divide the file into several files, or reattempt
in a single-page format.
2E30
Failure to create directory Make sure that the access privilege to the
storage directory is writable and also that the
disk in the directory has enough space, and
then try again. If more than one job is
performed simultaneously, the error may
occur because the disk temporarily runs out
of space. In this case, wait for a while and try
again. If the error still persists, turn the
power OFF and then back ON, and make
another effort.
2E31, 2E33
Failure to create file Make sure that the access privilege to the
storage directory is writable and also that the
disk in the directory has enough space, and
then try again. If more than one job is
performed simultaneously, the error may
occur because the disk temporarily runs out
of space. In this case, wait for a while and try
again. If the error still persists, turn the
power OFF and then back ON, and make
another effort.
2E32
Failure to delete file Turn the power OFF and then back ON. Try
the problem job again. If the error still
persists, contact your service representative.
2E40
Failure to convert image file format This error occurs when conversion to a
highly compressed PDF format fails. Do the
scanning again. If the error still persists, Use
the normal PDF format. When this error
occurs in conversion other than to a highly
compressed PDF format, turn the power
OFF and then back ON. Then try to scan
again. If the error still persists, contact your
service representative.
2E43
Encryption error Failure to create a file If the error still persists after reattempting,
turn the power OFF and then back ON. Then
make another effort.
2E44
Creating a file was not allowed Creating an unencrypted file was not
allowed. Configure the encryption settings
and try again. To create an unencrypted file,
consult the administrator.
Error Code Problem Description Corrective Action
To Next Page
Loading...
Need help?
General
