5.TROUBLESHOOTING FOR e-Filing
e-Filing Web Utility Problems 87
5 TROUBLESHOOTING FOR e-Filing
Error messages
See the table below to troubleshoot the problem if a message appears.
Message Corrective Action
Internal error occurred. Please restart e-Filing. Turn the power of the equipment OFF and then ON
and then try again. If the error message is still
displayed, contact your system administrator or
contact your dealer for support.
Your e-Filing Session has Timed Out. Please
Restart.
Exit from e-Filing and change the session timer
setting to be longer on the Setup page of the
TopAccess Administrator mode. Then restart it.
The items have been modified. The items are currently being modified by another
user. Try again after the other user has finished.
Cannot start e-Filing Session. The Disk is Full. Erase unnecessary data from the Control Panel. For
instructions on how to delete data from the Control
Panel, refer to the e-Filing Guide.
Cannot create a Box. The Disk is full. Erase unnecessary data using the administrative
function or deleting the data in boxes for making
hard disk space.
Cannot create a Folder. The Disk is full. Erase unnecessary data using the administrative
function or deleting the data in boxes for making
hard disk space.
Cannot edit the Document. The Disk is full. Erase unnecessary data using the administrative
function or deleting the data in boxes for making
hard disk space.
Cannot insert Page. The Disk is full. Erase unnecessary data using the administrative
function or deleting the data in boxes for making
hard disk space.
Cannot archive Documents. The Disk is full. Erase unnecessary data using the administrative
function or deleting the data in boxes for making
hard disk space.
Cannot upload archived file. The Disk is full. Erase unnecessary data using the administrative
function or deleting the data in boxes for making
hard disk space.
Cut failed. Disk is full. Erase unnecessary data using the administrative
function or deleting the data in boxes for making
hard disk space.
Copy failed. Disk is full. Erase unnecessary data using the administrative
function or deleting the data in boxes for making
hard disk space.
Paste failed. Disk is full. Erase unnecessary data using the administrative
function or deleting the data in boxes for making
hard disk space.
Save failed. Disk is full. Erase unnecessary data using the administrative
function or deleting the data in boxes for making
hard disk space.
Cannot create a Folder. Maximum number of folders
has been reached.
Delete unnecessary folders and create a new folder.
You can create up to 100 folders in each box.
Cannot create a Document. Maximum number of
documents has been reached.
Delete unnecessary documents and create a new
document. You can create up to 400 documents in
each box and folder.
Cannot insert Page. Maximum number of pages has
been reached.
Delete unnecessary pages and insert a new page. A
document can contain up to 200 pages.
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