Toshiba e-STUDIO2050C - Page 134

Toshiba e-STUDIO2050C

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1-11-1, OSAKI, SHINAGAWA-KU, TOKYO, 141-8562, JAPAN

MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS

Troubleshooting Guide

©2012 - 2014 TOSHIBA TEC CORPORATION All rights reserved

R120120K8705-TTEC

Ver04 F 2014-03

Table of Contents

Default Chapter1
- Troubleshooting Guide1
Preface3
- Table of Contents5
- Contents5
Chapter 1 Troubleshooting for the Hardware9
When this Screen Is Displayed10
Messages Displayed on the Touch Panel12
Clearing a Paper Misfeed17
- Locating a Paper Misfeed17
- Clearing a Paper Misfeed18
- Paper Misfeed in the Reversing Automatic Document Feeder (Lower)19
- Paper Misfeed in the Reversing Automatic Document Feeder (Upper)20
- Paper Misfeed in the Drawer Feeding Portion21
- Paper Misfeed in the Large Capacity Feeder22
- Paper Misfeed in the Paper Feed Pedestal22
- Paper Misfeed in the First Drawer23
- Paper Misfeed in the Second to Fourth Drawer23
- Paper Misfeed in the Drawer of the Large Capacity Feeder24
- Paper Misfeed in the Bypass Tray25
- Paper Misfeed in the Automatic Duplexing Unit25
- Paper Misfeed on the Paper Transport Path26
- Paper Misfeed in the Fuser Unit27
- Paper Misfeed in the Job Separator and the Offset Tray29
- Paper Misfeed in the Bridge Kit30
- Paper Misfeed in the Inner Finisher and the Hole Punch Unit30
- Paper Misfeed in the Saddle Stitch Finisher and the Hole Punch Unit33
- Paper Misfeed in the Saddle Stitch Unit of the Saddle Stitch Finisher35
- Clearing Paper Misfeeds Caused by a Wrong Paper Size Setting36
Clearing a Staple Jam41
- Staple Jam in the Finisher41
- Saddle Stitch Finisher43
- Staple Jam in the Saddle Stitch Unit45
Replacing a Toner Cartridge47
- Replacing a "Near Empty" Toner Cartridge50
Replacing the Waste Toner Box54
Refilling with Staples56
- Refilling Finisher Staples56
- Refilling Saddle Stitch Unit Staples59
Cleaning the Main Chargers and LED Print Heads61
Cleaning the Hole Punch Dust bin64
- Inner Finisher Hole Punch Unit64
- Saddle Stitch Finisher Hole Punch Unit65
When Printed Sheets Overflow from the Exit Tray67
Chapter 2 TROUBLESHOOTING for COPYING69
Copying Problems70
Chapter 3 Troubleshooting for Printing75
Print Job Problems76
- Clearing Print Job Errors76
- Cannot Remember the Document Password for a Private Print Job77
- Printing a Document Including Many Graphics Takes Time77
Printer Driver Problems78
- Cannot Print (Port Setting Problems)78
- Cannot Print (SNMP Community Name Problems)78
- Command Line Options Not Processed78
- Retrieval of Printer Configuration Failed79
- Cannot Change Settings on the [Device Settings] Tab79
Network Connection Problems80
- Cannot Print with the Equipment (Network Connection Problems)80
- Cannot Print with SMB Print80
- Cannot Print Properly with Appletalk Print81
Client Problems82
- Checking the Client Status82
Hardware Problems83
- Print Jobs Not Output83
Chapter 4 Troubleshooting for Scanning85
Scanning Problems86
- Cannot E-Mail My Scans86
- Cannot Find the Data Saved in the Shared Folder86
- Cannot Perform Scanning from a PC with Office 201386
Chapter 5 Troubleshooting for E-Filing87
E-Filing Web Utility Problems88
- E-Filing Web Utility Terminates the Session88
- Numerous Sub Windows Repeatedly Appear88
- Displaying the Items in the Contents Frame Takes a Long Time88
- Error Messages89
Chapter 6 TROUBLESHOOTING for NETWORK CONNECTIONS92
Locating the Equipment in the Network92
- Cannot Locate the Equipment in the Network92
- Cannot Locate the Equipment with Local Discovery94
- Equipment Does Not Respond to Ping Command96
LDAP Search and Authentication Problems97
- Network Shutdown Occurs or Touch Panel Disabled after LDAP Search97
- LDAP Authentication Takes a Long Time97
Printing Problems (Network Related)98
- SMB Print in a Windows Operating System Environment98
- Raw TCP or LPR Print in a Windows Operating System Environment99
- IPP Print in a Windows Operating System Environment99
- Novell Print in a Netware Environment100
- Macintosh Environment101
- Unix/Linux Environment101
Network Fax (N/W-Fax) Driver Problems103
- N/W-Fax Driver Installation Error Messages103
- N/W-Fax Driver General Errors104
Client Software Authentication Problems105
- Cannot Log in Using Client Software105
- Printing Can be Made Even with Incorrect User Name and Password105
Chapter 7 CHECKING the EQUIPMENT STATUS with Topaccess108
Hardware Status Icons on Topaccess [Device] Tab108
Error Messages110
Error Codes112
- Error Codes on Print Jobs112
- Error Codes on Transmission and Reception113
- Error Codes on Scan Jobs116
Chapter 8 WHEN SOMETHING IS WRONG with the EQUIPMENT126
When You Think Something Is Wrong with the Equipment126
- General Operations126
- Originals and Paper128
Regular Maintenance130
Index131

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