4 CONTENTS
Cannot remember the document password for a Private Print job...................................... 75
Printing a document including many graphics takes time.................................................... 75
Printer Driver Problems .........................................................................................................76
Cannot print (port setting problems).................................................................................... 76
Cannot print (SNMP Community Name problems).............................................................. 76
Command line options not processed ................................................................................. 76
Retrieval of printer configuration failed................................................................................ 77
Cannot change settings on the [Device Settings] tab.......................................................... 77
Network Connection Problems ............................................................................................. 78
Cannot print with the equipment (network connection problems)........................................ 78
Cannot print with SMB print................................................................................................. 78
Cannot print properly with AppleTalk print........................................................................... 79
Client Problems ..................................................................................................................... 80
Checking the client status.................................................................................................... 80
Hardware Problems................................................................................................................ 81
Print jobs not output ............................................................................................................ 81
Chapter 4 TROUBLESHOOTING FOR SCANNING
Scanning Problems................................................................................................................ 84
Cannot E-mail my scans...................................................................................................... 84
Cannot find the data saved in the shared folder.................................................................. 84
Cannot perform scanning from a PC with Office 2013 ........................................................ 84
Chapter 5 TROUBLESHOOTING FOR e-Filing
e-Filing Web Utility Problems................................................................................................ 86
e-Filing Web Utility terminates the session.......................................................................... 86
Numerous sub windows repeatedly appear ........................................................................ 86
Displaying the items in the Contents Frame takes a long time............................................ 86
Error messages ................................................................................................................... 87
Chapter 6 TROUBLESHOOTING FOR NETWORK CONNECTIONS
Locating the Equipment in the Network............................................................................... 90
Cannot locate the equipment in the network ....................................................................... 90
Cannot locate the equipment with Local Discovery............................................................. 92
Equipment does not respond to ping command.................................................................. 94
LDAP Search and Authentication Problems........................................................................ 95
Network shutdown occurs or touch panel disabled after LDAP search............................... 95
LDAP authentication takes a long time................................................................................ 95
Printing Problems (Network Related)................................................................................... 96
SMB print in a Windows operating system environment ..................................................... 96
Raw TCP or LPR print in a Windows operating system environment ................................. 97
IPP print in a Windows operating system environment ....................................................... 97
Novell print in a NetWare environment................................................................................ 98
Macintosh environment ....................................................................................................... 99
UNIX/Linux environment...................................................................................................... 99
Network Fax (N/W-Fax) Driver Problems............................................................................ 101
N/W-Fax Driver Installation Error Messages ..................................................................... 101
N/W-Fax Driver General Errors ......................................................................................... 102
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