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All in One Printer
e-STUDIO2050C
Troubleshooting Guide
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134 pages
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1 TROUBLESHOOTING FOR THE HARDWARE
64 Cleaning the Hole Punch Dust Bin
3
Dispose of the p
aper punchings.
4
Push back in the hole punch dust bin.
5
Close the front cover of the finish
er
.
2
Pull out the hole punch dust bin.
65
67
Table of Contents
Main Page
Default Chapter
1
Troubleshooting Guide
1
Preface
3
Table of Contents
5
Contents
5
Chapter 1 Troubleshooting for the Hardware
9
When this Screen Is Displayed
10
Messages Displayed on the Touch Panel
12
Clearing a Paper Misfeed
17
Locating a Paper Misfeed
17
Clearing a Paper Misfeed
18
Paper Misfeed in the Reversing Automatic Document Feeder (Lower)
19
Paper Misfeed in the Reversing Automatic Document Feeder (Upper)
20
Paper Misfeed in the Drawer Feeding Portion
21
Paper Misfeed in the Large Capacity Feeder
22
Paper Misfeed in the Paper Feed Pedestal
22
Paper Misfeed in the First Drawer
23
Paper Misfeed in the Second to Fourth Drawer
23
Paper Misfeed in the Drawer of the Large Capacity Feeder
24
Paper Misfeed in the Bypass Tray
25
Paper Misfeed in the Automatic Duplexing Unit
25
Paper Misfeed on the Paper Transport Path
26
Paper Misfeed in the Fuser Unit
27
Paper Misfeed in the Job Separator and the Offset Tray
29
Paper Misfeed in the Bridge Kit
30
Paper Misfeed in the Inner Finisher and the Hole Punch Unit
30
Paper Misfeed in the Saddle Stitch Finisher and the Hole Punch Unit
33
Paper Misfeed in the Saddle Stitch Unit of the Saddle Stitch Finisher
35
Clearing Paper Misfeeds Caused by a Wrong Paper Size Setting
36
Clearing a Staple Jam
41
Staple Jam in the Finisher
41
Saddle Stitch Finisher
43
Staple Jam in the Saddle Stitch Unit
45
Replacing a Toner Cartridge
47
Replacing a "Near Empty" Toner Cartridge
50
Replacing the Waste Toner Box
54
Refilling with Staples
56
Refilling Finisher Staples
56
Refilling Saddle Stitch Unit Staples
59
Cleaning the Main Chargers and LED Print Heads
61
Cleaning the Hole Punch Dust bin
64
Inner Finisher Hole Punch Unit
64
Saddle Stitch Finisher Hole Punch Unit
65
When Printed Sheets Overflow from the Exit Tray
67
Chapter 2 TROUBLESHOOTING for COPYING
69
Copying Problems
70
Chapter 3 Troubleshooting for Printing
75
Print Job Problems
76
Clearing Print Job Errors
76
Cannot Remember the Document Password for a Private Print Job
77
Printing a Document Including Many Graphics Takes Time
77
Printer Driver Problems
78
Cannot Print (Port Setting Problems)
78
Cannot Print (SNMP Community Name Problems)
78
Command Line Options Not Processed
78
Retrieval of Printer Configuration Failed
79
Cannot Change Settings on the [Device Settings] Tab
79
Network Connection Problems
80
Cannot Print with the Equipment (Network Connection Problems)
80
Cannot Print with SMB Print
80
Cannot Print Properly with Appletalk Print
81
Client Problems
82
Checking the Client Status
82
Hardware Problems
83
Print Jobs Not Output
83
Chapter 4 Troubleshooting for Scanning
85
Scanning Problems
86
Cannot E-Mail My Scans
86
Cannot Find the Data Saved in the Shared Folder
86
Cannot Perform Scanning from a PC with Office 2013
86
Chapter 5 Troubleshooting for E-Filing
87
E-Filing Web Utility Problems
88
E-Filing Web Utility Terminates the Session
88
Numerous Sub Windows Repeatedly Appear
88
Displaying the Items in the Contents Frame Takes a Long Time
88
Error Messages
89
Chapter 6 TROUBLESHOOTING for NETWORK CONNECTIONS
92
Locating the Equipment in the Network
92
Cannot Locate the Equipment in the Network
92
Cannot Locate the Equipment with Local Discovery
94
Equipment Does Not Respond to Ping Command
96
LDAP Search and Authentication Problems
97
Network Shutdown Occurs or Touch Panel Disabled after LDAP Search
97
LDAP Authentication Takes a Long Time
97
Printing Problems (Network Related)
98
SMB Print in a Windows Operating System Environment
98
Raw TCP or LPR Print in a Windows Operating System Environment
99
IPP Print in a Windows Operating System Environment
99
Novell Print in a Netware Environment
100
Macintosh Environment
101
Unix/Linux Environment
101
Network Fax (N/W-Fax) Driver Problems
103
N/W-Fax Driver Installation Error Messages
103
N/W-Fax Driver General Errors
104
Client Software Authentication Problems
105
Cannot Log in Using Client Software
105
Printing Can be Made Even with Incorrect User Name and Password
105
Chapter 7 CHECKING the EQUIPMENT STATUS with Topaccess
108
Hardware Status Icons on Topaccess [Device] Tab
108
Error Messages
110
Error Codes
112
Error Codes on Print Jobs
112
Error Codes on Transmission and Reception
113
Error Codes on Scan Jobs
116
Chapter 8 WHEN SOMETHING IS WRONG with the EQUIPMENT
126
When You Think Something Is Wrong with the Equipment
126
General Operations
126
Originals and Paper
128
Regular Maintenance
130
Index
131
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