6.TROUBLESHOOTING FOR NETWORK
CONNECTIONS
This chapter describes how to troubleshoot the problems on network connections.
Locating the Equipment in the Network...............................................................................90
Cannot locate the equipment in the network........................................................................................................90
Cannot locate the equipment with Local Discovery..............................................................................................92
Equipment does not respond to ping command...................................................................................................94
LDAP Search and Authentication Problems........................................................................95
Network shutdown occurs or touch panel disabled after LDAP search................................................................95
LDAP authentication takes a long time.................................................................................................................95
Printing Problems (Network Related)...................................................................................96
SMB print in a Windows operating system environment......................................................................................96
Raw TCP or LPR print in a Windows operating system environment ..................................................................97
IPP print in a Windows operating system environment ........................................................................................97
Novell print in a NetWare environment.................................................................................................................98
Macintosh environment ........................................................................................................................................99
UNIX/Linux environment ......................................................................................................................................99
Network Fax (N/W-Fax) Driver Problems ........................................................................... 101
N/W-Fax Driver Installation Error Messages ......................................................................................................101
N/W-Fax Driver General Errors..........................................................................................................................102
Client Software Authentication Problems..........................................................................103
Cannot log in using client software.....................................................................................................................103
Printing can be made even with incorrect user name and password .................................................................103
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