17. Warranty
TPS Pty. Ltd. guarantees all instruments and electrodes to be free from
defects in material and workmanship when subjected to normal use and
service. This guarantee is expressly limited to the servicing and/or
adjustment of an instrument returned to the Factory, or Authorised
Service Station, freight prepaid, within twelve (12) months from the date
of delivery, and to the repairing, replacing, or adjusting of parts which
upon inspection are found to be defective. Warranty period on
rechargeable batteries and electrodes is three (3) months.
There are no express or implied warranties which extend beyond the face
hereof, and TPS Pty. Ltd. is not liable for any incidental or consequential
damages arising from the use or misuse of this equipment, or from
interpretation of information derived from the equipment.
Shipping damage is not covered by this warranty.
PLEASE NOTE:
A guarantee card is packed with the instrument or electrode. This card
must be completed at the time of purchase and the registration section
returned to TPS Pty. Ltd. within 7 days. No claims will be recognised
without the original guarantee card or other proof of purchase. This
warranty becomes invalid if modifications or repairs are attempted by
unauthorised persons, or the serial number is missing.
PROCEDURE FOR SERVICE
If you feel that this equipment is in need of repair, please re-read the
manual. Sometimes, instruments are received for "repair" in perfect
working order. This can occur where batteries simply require replacement
or re-charging, or where the electrode simply requires cleaning or
replacement.
TPS Pty. Ltd. has a fine reputation for prompt and efficient service. In just
a few days, our factory service engineers and technicians will examine
and repair your equipment to your full satisfaction.
To obtain this service, please follow this procedure:
Return the instrument AND ALL SENSORS to TPS freight pre-paid and
insured in its original packing or suitable equivalent. INSIST on a proof of
delivery receipt from the carrier for your protection in the case of shipping
claims for transit loss or damage. It is your responsibility as the sender to
ensure that TPS receives the unit.
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