7
Problem Possible Cause Solution
ESC is unable to start the status
LED, motor, and cooling fan after it is
powered ON
No power to the ESC
Verify all ESC and battery connectors are well soldered and/or firmly
connected
ESC switch is damaged Replace broken switch
Motor suddenly stops or significantly
reduces operation output
Receiver is influenced by foreign interference Check for possible interference and check transmitter battery voltage
Abnormal battery input voltage recorded Red LED blinks a single flash every second
ESC enters thermal (over-heat) protection Red LED blinks a double flash every second
Motor stutters and doesn’t start
Defective sensor wire Replace sensor wire
Motor to ESC soldering is defective Check all soldering points and re-solder if necessary
ESC is damaged Contact Horizon Service Center
Vehicle runs forward/backward slowly
when throttle trigger is in neutral
Neutral position is unstable Replace transmitter
ESC not calibrated correctly Re-calibrate throttle range and ensure neutral position
Troubleshooting Guide
What this Warranty Covers—Horizon Hobby, LLC, (Horizon) warrants to the
original purchaser that the product purchased (the “Product”) will be free from
defects in materials and workmanship for a period of 1 year from the date of
purchase.
What is Not Covered—This warranty is not transferable and does not cover
(i) cosmetic damage, (ii) damage due to acts of God, accident, misuse, abuse,
negligence, commercial use, or due to improper use, installation, operation or
maintenance, (iii) modification of or to any part of the Product, (iv) attempted
service by anyone other than a Horizon Hobby authorized service center, (v)
Product not purchased from an authorized Horizon dealer, (vi) Product not
compliant with applicable technical regulations, or (vii) use that violates any
applicable laws, rules, or regulations.
OTHER THAN THE EXPRESS WARRANTY ABOVE, HORIZON MAKES NO OTHER
WARRANTY OR REPRESENTATION, AND HEREBY DISCLAIMS ANY AND ALL
IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE IMPLIED
WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE. THE PURCHASER ACKNOWLEDGES THAT THEY
ALONE HAVE DETERMINED THAT THE PRODUCT WILL SUITABLY MEET THE
REQUIREMENTS OF THE PURCHASER’S INTENDED USE.
Purchaser’s Remedy—Horizon’s sole obligation and purchaser’s sole and
exclusive remedy shall be that Horizon will, at its option, either (i) service, or (ii)
replace, any Product determined by Horizon to be defective. Horizon reserves
the right to inspect any and all Product(s) involved in a warranty claim. Service
or replacement decisions are at the sole discretion of Horizon. Proof of purchase
is required for all warranty claims. SERVICE OR REPLACEMENT AS PROVIDED
UNDER THIS WARRANTY IS THE PURCHASER’S SOLE AND EXCLUSIVE REMEDY.
Limitation of Liability—HORIZON SHALL NOT BE LIABLE FOR SPECIAL,
INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOSS OF PROFITS OR
PRODUCTION OR COMMERCIAL LOSS IN ANY WAY, REGARDLESS OF WHETHER
SUCH CLAIM IS BASED IN CONTRACT, WARRANTY, TORT, NEGLIGENCE, STRICT
LIABILITY OR ANY OTHER THEORY OF LIABILITY, EVEN IF HORIZON HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Further, in no event shall the
liability of Horizon exceed the individual price of the Product on which liability is
asserted. As Horizon has no control over use, setup, final assembly, modification
or misuse, no liability shall be assumed nor accepted for any resulting damage
or injury. By the act of use, setup or assembly, the user accepts all resulting
liability. If you as the purchaser or user are not prepared to accept the liability
associated with the use of the Product, purchaser is advised to return the
Product immediately in new and unused condition to the place of purchase.
Law—These terms are governed by Illinois law (without regard to conflict of law
principals). This warranty gives you specific legal rights, and you may also have
other rights which vary from state to state. Horizon reserves the right to change
or modify this warranty at any time without notice.
WARRANTY SERVICES
Questions, Assistance, and Services—Your local hobby store and/or place of
purchase cannot provide warranty support or service. Once assembly, setup or
use of the Product has been started, you must contact your local distributor or
Horizon directly. This will enable Horizon to better answer your questions and
service you in the event that you may need any assistance. For questions or
assistance, please visit our website at www.horizonhobby.com, submit a Product
Support Inquiry, or call the toll free telephone number referenced in the Warranty
and Service Contact Information section to speak with a Product Support
representative.
Inspection or Services—If this Product needs to be inspected or serviced
and is compliant in the country you live and use the Product in, please use the
Horizon Online Service Request submission process found on our website or call
Horizon to obtain a Return Merchandise Authorization (RMA) number. Pack the
Product securely using a shipping carton. Please note that original boxes may
be included, but are not designed to withstand the rigors of shipping without
additional protection. Ship via a carrier that provides tracking and insurance for
lost or damaged parcels, as Horizon is not responsible for merchandise until it
arrives and is accepted at our facility. An Online Service Request is available at
http://www.horizonhobby.com/content/service-center_render-service-center.
If you do not have internet access, please contact Horizon Product Support to
obtain a RMA number along with instructions for submitting your product for
service. When calling Horizon, you will be asked to provide your complete name,
street address, email address and phone number where you can be reached
during business hours. When sending product into Horizon, please include your
RMA number, a list of the included items, and a brief summary of the problem. A
copy of your original sales receipt must be included for warranty consideration.
Be sure your name, address, and RMA number are clearly written on the outside
of the shipping carton.
NOTICE: Do not ship LiPo batteries to Horizon. If you have any issue with
a LiPo battery, please contact the appropriate Horizon Product Support
ofce.
Warranty Requirements—For Warranty consideration, you must include your
original sales receipt verifying the proof-of-purchase date. Provided warranty
conditions have been met, your Product will be serviced or replaced free of
charge. Service or replacement decisions are at the sole discretion of Horizon.
Non-Warranty Service—Should your service not be covered by warranty,
service will be completed and payment will be required without notification or
estimate of the expense unless the expense exceeds 50% of the retail purchase
cost. By submitting the item for service you are agreeing to payment of the
service without notification. Service estimates are available upon request. You
must include this request with your item submitted for service. Non-warranty
service estimates will be billed a minimum of ½ hour of labor. In addition you
will be billed for return freight. Horizon accepts money orders and cashier’s
checks, as well as Visa, MasterCard, American Express, and Discover cards. By
submitting any item to Horizon for service, you are agreeing to Horizon’s Terms
and Conditions found on our website http://www.horizonhobby.com/content/
service-center_render-service-center.
ATTENTION: Horizon service is limited to Product compliant in the country of
use and ownership. If received, a non-compliant Product will not be serviced.
Further, the sender will be responsible for arranging return shipment of the
un-serviced Product, through a carrier of the sender’s choice and at the
sender’s expense. Horizon will hold non-compliant Product for a period of 60
days from notification, after which it will be discarded.
10/15
1-Year Limited Warranty
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