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Frame
Trivel warrants to the owner that the
frame of the electrically assisted vehicle
when new, is free from defects in materials
and workmanship. This warranty shall
expire thirty-six (36) months following
the purchase date of the equipment
from the dealer. The frame excludes the
battery, all the electric components, the
paint and finish, the front fork, the wheels,
the tires, the drive train, the brakes, the
saddle post, the handlebar and stem and
any suspension component or part.
Useful life warranty
As for any other consumer good, the
electrically assisted vehicle has a useful life
cycle. The length of the useful life cycle can
vary depending on the criteria chosen for
workmanship and materials of the equipment
as well as the kind of use and frequency
to which the vehicle has been subjected.
However, Trivel advises the owner that the
maintenance and upkeep performed on the
equipment during its useful life cycle are very
important as a means of prolonging the useful
life cycle of the product. Consequently, Trivel
advises the owner that the equipment must be
checked periodically by the dealer as general
maintenance of the product and as a means
of detecting stress and/or potential failures
including, but without limiting the generality
of the preceding, cracks, deformations,
corrosion, paint chipping, dents and any other
indications of potential problems, improper
use or abuse. These regular verifications are
important safety checks and they are essential
in helping to prevent accidents, bodily injury
and premature reduction of the useful product
life cycle of the equipment.
Merchandise return policy during
warranty period
If a defect occurs during the warranty
period, the parts (batteries, controller, or
any other parts of the bicycle) will have
to be shipped to Trivel directly from an
authorized Trivel retailer and, following
repairs, Trivel shall ship the parts back
without charge to the retailer exclusively. If
the shipping address is different than the
nearest Trivel retailer’s the customer shall
have to pay shipping costs both to and
from said different address.
Validity of the limited warranty
The Trivel limited warranty is conditional to
the equipment having been handled and
maintained adequately by the owner in
accordance with the notices to the owner
and the instructions printed in the owner’s
manual and on the equipment having
been stored in appropriate conditions and
at an adequate temperature given the
specific characteristics of the equipment.
To be able to benefit from the terms and
conditions of the limited warranty offered
by Trivel, the owner must fill a Trivel limited
warranty form (which can be found at
an authorized Trivel dealer and on Trivel
website) and return it to the dealer with a
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