36 37
1 YEAR LIMITED WARRANTY
The Manufacturer hereby provides a warranty to the original purchaser of this product (‘the Consumer’)
that this product will be free of manufacturing defects in materials and workmanship which under
normal, personal, family or household use (commercial use expressly excluded) manifest themselves
within the 1 year from the date of purchase.
EXCLUSIONS
• The warranty does not include and will not be construed to cover products damaged as a result of
disaster, misuse, commercial use, not in accordance within the written instructions included with
the product, abuse and/or any non-authorised modication of the product, incorrect installation of
the product or normal wear and tear.
• All demo models carry a 3 month warranty.
WAIVER
The warranty and the obligations of the Manufacturer provided herein are in lieu of, and the consumer,
waives all other warranties, guarantees, conditions or liabilities, express or implied, arising by law or
otherwise, including without limitation, any obligation of the manufacturer in respect of any injury,
loss or damage (direct, indirect or consequential) arising out of the use of, or inability to use this
product and whether or not occasioned by the manufacturer’s negligence or any act or omission on its part.
PROOF OF PURCHASE
Any claim in terms of the warranty must be supported by a proof of purchase or a warranty number.
Warranty numbers can be issued through contacting our Trojan Call Centre on 0861 Trojan
(0861 876526) or online at www.trojanhealth.co.za. Customers residing outside South Africa can contact us on
+27 10 206 4405. If such proof is not available, then notwithstanding anything to the contrary herein, the
service agent’s prevailing charges for services/repairs including call out and/or spares will be payable by the
Consumer upon collection or delivery of the repaired product.
The Consumer does not need to return the product to the store. The Consumer should call the Trojan
Call Centre on 0861 Trojan (0861 876526). Customers residing outside South Africa can contact us on
+27 10 206 4405 and the call centre will advise of the procedure. During the warranty period the product
may only be serviced and/or repaired by the Manufacturer’s duly authorised agent(s).
/ +27 10 206 4405
REPAIRS PROCEDURE
Visit facebook.com/trojanhealth
www.trojanhealth.co.za
#22M03T011.1
Manufactured For Masstores (Pty) Ltd.
16 Peltier Drive, Sunninghill, Ext 6, Sandton, 2146, South Africa.
MADE IN CHINA
If this product p roves to
be faulty d uring normal
use due to d efective
workmanship.
Refer t o our website for
terms and conditions.
Please call us for any product
queries, after s ales support,
repairs or installations.
Always consult a
physician before starting
a new exercise routine
Use in conjunction
with a healthy
eating plan
Only use product for
its intended purpose
to prevent injury
YEAR
WARRANTY
0861 876 526
0861 TROJAN
+27 10 206 4405
Should you experience any faults or breakdowns on your Trojan equipment, please adhere to the following
procedure to have the fault rectied speedily and professionally.
Do not return the product to the store.
Call the Trojan Call Centre on 0861 Trojan (0861 876526) to log the faulty product (under warranty or out of
warranty). Customers residing outside South Africa can contact us on +27 10 206 4405.
The operator or technical advisor will try identify the fault, and will book a service team call out.
The service team will endeavour to x the problem in your home on an agreed date and time.
Only if the fault cannot be repaired in the convenience of your home, will the service team take the faulty
product back to the service centre.
Items repaired in our service centre will be returned to your home on an agreed date and time.
Note: Should you live in an outlying area or outside South Africa, it may be necessary to return the product
to the store nearest to you. Our service operator will advise you of your repair procedure.
COST OF REPAIRS
UNDER WARRANTY
Any items still under warranty will be repaired free of charge, as long as it complies with the terms and
conditions of the warranty (refer to “warranties” section in this manual). Any items that need to be repaired
that are NOT covered in the warranty will be for the consumer’s expense. A quote for the repair/replacement
of these items will be provided to the consumer for approval prior to repairs being conducted.
OUT OF WARRANTY
Any items that need to be repaired once the warranty has expired will be for the consumer’s expense
including call out fees.
A quote for the repair/replacement of these items will be provided to the consumer for approval prior to
repairs being conducted.
#22M03T011.1 TR500 Treadmill UM - Amendment.indd 36-37 2022/05/06 13:44
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