TSC Alpha-3R User Manual

35
Problem
Possible Cause
Recovery Procedure
Poor Print Quality
▪ Media is not loaded correctly.
▪ Dust or adhesive accumulation on the
printhead.
▪ Print density is not properly configured.
▪ Media type is not compatible.
▪ Printhead element is damaged.
▪ Reload the media.
▪ Clean the printhead and platen roller.
▪ Adjust the print density and print speed.
▪ Run printer self-test and check the printhead
test pattern if there is dot missing in the
pattern.
▪ Use proper media type.
Missing printing on the left or right side of
label
Wrong label size configuration
Set the correct label size.
Gray line on the blank label
▪ The printhead is dirty.
▪ The platen roller is dirty.
▪ Clean the printhead.
▪ Clean the platen roller.
Irregular printing
The printer is in Hex Dump mode.
Turn off and on the printer to skip the dump
mode.
Skip labels when printing
▪ The label size is not properly configured.
▪ Sensor is not configured properly.
▪ The media sensor is dirty.
 Check if the label size is correct.
 Calibrate the sensor using Auto Gap or
Manual Gap options.
 Clean media sensor using a blower.
RTC time is not correct when rebooting the
printer.
The RTC battery has no power.
Check the RTC battery.

TSC Alpha-3R Specifications

General

Flash memory	4 MB
Certification	FCC, CE, CB, CCC, C-Tick, BIS, EAC, IC, NOM, NCC, RoHS, WEEE
Internal memory	8 MB
Built-in barcodes	Code 128 (A/B/C), Code 39, Code 93, Data Matrix, EAN128, EAN13, EAN8, GS1 DataBar, MaxiCode, PDF417, POSTNET, QR Code, UPC-A, UPC-E
Built-in processor	Yes
Page description languages	CPCL-native, EPL2, ESC/POS, TSPL-EZ, ZPL II
Core diameter	25.4 mm
Media thickness	0.14 mm
Maximum roll diameter	57 mm
Package type	Box
Quantity per pack	1 pc(s)
Storage temperature (T-T)	-40 - 60 °C
Operating temperature (T-T)	-10 - 50 °C
Storage relative humidity (H-H)	10 - 93 %
Operating relative humidity (H-H)	10 - 90 %
Bluetooth	No
Wi-Fi standards	802.11a, 802.11b, 802.11g, Wi-Fi 4 (802.11n)
Optional connectivity	Serial (RS-232)
USB 2.0 ports quantity	1
Connectivity technology	Wired & Wireless
Product color	Black, Grey
Battery voltage	7.4 V
Battery capacity	2500 mAh
Print technology	Direct thermal
Maximum resolution	203 x 203 DPI
Maximum print height	2286 mm
Maximum printing width	72 mm
Mac operating systems supported	Mac OS X 10.0 Cheetah, Mac OS X 10.1 Puma, Mac OS X 10.10 Yosemite, Mac OS X 10.11 El Capitan, Mac OS X 10.12 Sierra, Mac OS X 10.14 Mojave, Mac OS X 10.2 Jaguar, Mac OS X 10.3 Panther, Mac OS X 10.4 Tiger, Mac OS X 10.5 Leopard, Mac OS X 10.6 Snow Leopard, Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion, Mac OS X 10.9 Mavericks

Weight and Dimensions

Depth	148 mm
Width	116 mm
Height	70 mm
Weight	550 g