TSC TC210 Series User Manual

TC200/ TC300/ TC210/ TC310
Bar Code Printer Service Manual
32
4. TROUBLESHOOTING
The following guide lists the most common problems that might be encountered when
operating this bar code printer. If the printer still does not function after all suggested
solutions have been invoked, please contact the Customer Service Department of your
purchased reseller or distributor for assistance.
Problem
Possible Cause
Recovery Procedure
Power indicator does not
illuminate
* The power cord is not
properly connected.
* Plug the power cord in printer and
outlet.
* Switch the printer on.
- The printer status from
DiagTool shows “Head
Open”.
- The LCD shows “Carriage
Open”.
* The printer head is
open.
* Please close the print carriages.
- The printer status from
DiagTool shows “Ribbon
Encoder Err.”
- The LCD shows “No
Ribbon”.
* Running out of ribbon.
* The ribbon is installed
incorrectly.
* Supply a new ribbon roll.
* Please refer to the steps on section
3.3 to re-install the ribbon.
- The printer status from
DiagTool shows “Out of
Paper”.
- The LCD shows “No Paper”
* Running out of label.
* The label is installed
incorrectly.
* Gap/black mark sensor
is not calibrated.
* Supply a new label roll.
* Please refer to the steps on section
3.4 to reinstall the label roll.
* Calibrate the gap/black mark sensor.
- The printer status from
DiagTool shows “Paper
Jam”.
- The LCD shows “Paper
Jam”
* Gap/black mark sensor
is not set properly.
* Make sure label size is
set properly.
* Labels may be stuck
inside the printer
mechanism.
* Calibrate the media sensor.
* Set media size correctly.
* Remove the stuck label inside the
printer mechanism.
- The LCD shows “Take
Label”.
* Peel-off function is
enabled.
* If the peel-off module is installed,
please remove the label.
* If there is no peel-off module in front
of the printer, please switch off the
printer and install it.
* Check if the connector is plugging
correctly.
Not Printing
* Check if interface cable
is well connected to the
interface connector.
* Check if wireless or
Bluetooth device is well
connected between
host and printer.
* Re-connect cable to interface or
change a new cable.
* If using serial cable,
- Please replace the cable with pin to
pin connected.
- Check the baud rate setting. The
default baud rate setting of printer

TSC TC210 Series Specifications

General

Brand	TSC
Model	TC210 Series
Category	Barcode Reader
Language	English