TSI Instruments 3936 - Returning the SMPS Spectrometer for Service

6-2 Model 3936 Scanning Mobility Particle Sizer
TM
(SMPS
TM
) Spectrometer
Returning the SMPS™ Spectrometer for
Service
Before returning the SMPS™ spectrometer to TSI for service, visit
our website at http://rma.tsi.com
or call TSI at 1-800-874-2811
(USA) or (651) 490-2811 for specific return instructions. Customer
Service will need this information when you call:
 The instrument model number
 The instrument serial number
 A purchase order number (unless under warranty)
 A billing address
 A shipping address
Condensation Particle Counters (CPC) must be drained of all
liquid and dried out, and the Neutralizer must be removed from
the Electrostatic Classifier before returning the SMPS™
spectrometer. See the Neutralizer, Classifier, and CPC manuals for
more information.
Use the original packing material to return the instrument to TSI. If
you no longer have the original packing material, seal off any ports
to prevent debris from entering the instrument and ensure that the
indicator lights and the connectors on the instrument front and
back panels are protected.