TurboChef ENCORE Owner's Manual

TROUBLESHOOTING
17
Troubleshooting
The following is a list of fault codes and error messages, along with the possible problem(s) that
the oven may experience. Please attempt the recommended action before calling Customer Support
(800.90TURBO, +1 214.379.6000) or your Authorized Distributor.
If any fault or error message occurs that is not listed below, contact Customer Support (800.90TURBO,
+1 214.379.6000).
NOTE: Any fault codes listed in bold will terminate a cook cycle upon discovery. F6 will not terminate a
cook cycle; however, it will alert the user of a possible air circulation problem.
WARNING: Food, oven door, and oven cavity are hot! Use extreme caution when troubleshooting
the issues below.
Issue Possible Cause(s) Resolution
No power to
oven.
- Oven is not plugged in.
- Main circuit breaker is tripped.
- Plug the oven in.
- Verify the wall circuit breaker is on. Reset
the breaker, then power the oven back on.
Oven is not
warming up
properly.
- Oven is in the Off state.
- Door is not closed.
- Oven has been switched off at
the main circuit breaker.
- High-limit thermostat tripped
- Press the “On/Off” key.
- Close the cook cavity door.
- Place the oven in the  state and unplug
the oven – leave for two minutes. Re-plug
in the oven, switch on the isolator/main
power supply, and press “On/Off” key.
- Press the button located on the oven rear
wall (near the power cord) to reset the
high-limit thermostat.
Display reads
“Oven Door
Open” and alarm
sounds.
- Food obstruction preventing
door from closing.
- Oven door is open.
- Door switches are out of
alignment.
- Open the door and remove the obstruction.
- Open and close the door several times.
- Call Customer Support.
Oven is not cook-
ing properly.
- Oven is not clean. (Large
deposits of grease, carbon, or
food debris dilute the
microwave.)
- Incorrect group and/or item name
was selected for the product.
- Product was not cooked from
correct starting state (for
example, chilled or frozen).
- Product out of specification.
- Clean the oven following the cleaning
instructions on pages 5-6.
- Ensure the correct food group and/or
item was selected.
- Ensure the product was in the correct
state before being placed in the oven.
- Ensure the product is exactly the same
weight/size as the typical product.

TurboChef ENCORE Specifications

General

Model	ENCORE
Control Type	Touchscreen
Ventilation	Ventless
Exterior Finish	Stainless Steel
Wattage	3600 W
Category	Oven
Cooking Technology	Microwave
Power Requirements	208-240V, 60Hz
Cavity Volume	1.0 cu ft
Temperature Range	500°F