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Troubleshooting Tips
Possible cause Solution
Not selected as an Input Device Select the Elite 800 as an Input Device. Depending on your platform,
see “PS4 Setup”on page 12, “PS3 Setup” on page 14, “Xbox One Setup” on page 16 or
“Windows and Mac OSX Computer Setup” on page 20.
When using the Elite 800 with a computer, you may also need to check the
Audio Settings in the specific software program you are using.
Mic muted Press the Mic Mute Button on the right earcup of the Headset. A high tone in the
Headset will confirm that the mic is now on.
Voice Chat Drops
Bluetooth not working
Try using the Bluetooth pairing instructions (see “Bluetooth Pairing” on page 22) to pair your headset to a different
Bluetooth-ready mobile phone than the one you usually use. With the headset paired to the phone, call a friend/relative.
Is the person you are calling able to hear you?
Are you able to hear the person you are calling? If you’re experiencing the same issue with two different phones, you will want to
contact our support team via the link below.
If your issue is not resolved by these steps, please visit turtlebeach.com/support
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