Tyco Electronics TE3124 - 7 Fault Correction; 7.1 Types of Errors; 7.2 Problem Solution

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7.1 Types of Errors
The diagnostic system indicates on the screen if an error has occurred. The printer is set into one of the three
possible error states according to the type of error.
State Display Key Remark
Correctable error pauseashes
cancel lights
 3.4 on page 11
Irrecoverable error cancelashes
Critical fault -
Table 5 Error states
7.2 Problem Solution
Problem Cause Remedy
Transfer ribbon creases Transferribbondeectionnotadjusted Adjustthetransferribbondeection.
 4.4 on page 16
Transfer ribbon too wide Use a transfer ribbon slightly wider than
the width of label.
Print image has smears or
voids
Printhead is dirty Clean the printhead
 6.3 on page 18
Temperature too high or low Decrease or increase temperature via
software.
Unsuitable combination of labels and
transfer ribbon
Use different type of ribbon.
* Please see NOTE.
Printer does not stop after
transfer ribbon runs out
Thermal printing is chosen in the software Change to thermal transfer printing.
Printer prints a sequence
of characters instead of the
label format
Printer is in ASCII dump mode Cancel the ASCII dump mode.
Printer transports label
media, but transfer ribbon
does not move
Transfer ribbon incorrectly inserted. Check and, if necessary, correct the
transfer ribbon web and the orientation
of the label side.
Unsuitable combination of labels and
transfer ribbon
Use different type of ribbon.
Printer only prints each
second label
Setting of the size in the software is too
large.
Change the size in the software.
Vertical white lines in the
print image
Printhead is dirty Clean the printhead
 6.3 on page 18
Printhead is defective (failure of heat
elements)
Change the printhead.
Horizontal white lines in the
print image
Printer is used with the
backfeed > smart in the cut or
peel-off mode
Set the backfeed > always in the
setup.
Print image is irregular, one
side is lighter
Printhead is dirty Clean the printhead
 6.3 on page 18
Printhead toggle position. Adjust toggle position
g12.1page16
Table 6 Problem solution
*NOTE Contact Tyco for recommendation on correct ribbon and media combination.
7 Fault Correction