SOS Call System Limitations
Vehicles that have been purchased in the U.S. and that
travel into Mexico and Canada may have limited services.
In particular, responses to SOS Call or other emergency
services may be unavailable or very limited. Vehicles
purchased outside the United States, and Canada are
unable to receive SiriusXM Guardian services.
If the SOS Call system detects a malfunction, any of the
following may occur at the time the malfunction is de-
tected:
• The Rearview Mirror light will continuously be illumi-
nated red.
• The screen will display the following message “Vehicle
phone requires service. Please contact your dealer.”
• An In-Vehicle Audio message will state “Vehicle phone
requires service. Please contact your dealer.”
Even if the SOS Call system is fully functional, factors
beyond FCA US LLC’s control may prevent or stop SOS
Call system operation. These include, but are not limited
to, the following factors:
• The ignition key has been removed from the ignition
and the delayed accessories mode is active.
• The ignition key is in OFF position.
• The vehicle’s electrical systems are not intact.
• The SOS Call system software and/or hardware is
damaged during a vehicle crash.
• The vehicle battery loses power or becomes discon-
nected during a vehicle crash.
• LTE (voice/data) or 3G or 4G (data) coverage and/or
Global Positioning Satellite signals are unavailable or
obstructed.
• Network congestion.
• Weather.
• Buildings, structures, geographic terrain, or tunnels.
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