96 Using team functions
Uniform Call Distribution (UCD)
If configured (consult your administrator), you may belong to a group of stations
(agents), to which calls are distributed.
An incoming call is always assigned to the agent idle the longest.
Logging on and off at the beginning and end of your shift
Settings Open the menu Æ Page 19.
Select and confirm the option shown.
Select and confirm the option shown.
Confirm the option shown.
or
Select and confirm the option shown.
j To log on, enter your identification number ("Agent:"). Consult your administrator
to find out what it is.
Logging on and off during your shift
Settings Open the menu Æ Page 19.
Select and confirm the option shown.
Select and confirm the option shown.
Confirm the option shown.
or
Select and confirm the option shown.
Program/Service?
l
UCD?
*401=Log on?
#401=Log off?
Program/Service?
l
UCD? f
#402=Not available?
*402=Available?
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