What to do if Unify Wireless Service Gateway WSG Telephone is locked?
If you can't use your Unify Telephone handset and see a dialog window saying it's locked, the phone lock feature is activated. To unlock it, enter the required PIN code. If you've lost the PIN code, contact your system administrator for assistance.
Why can't I mute my Unify Wireless Service Gateway WSG Telephone?
If you cannot mute the handset or set the ring volume to “Silent” on your Unify Telephone, the handset is likely configured to restrict you from muting or setting the volume to silent. Contact your system administrator for support and ask them to turn off the Prevent silent parameter to remove these sound restrictions.
How to increase ring volume on Unify Telephone?
If the ring volume on your Unify Telephone is silent, check the status bar for the 'Silent volume' icon. If it's displayed, increase the volume by pressing the Volume up button or by navigating to Settings > Sound & Alerts > Volume on your handset.
What to do if Unify Wireless Service Gateway WSG shows 'Remotely updated' message?
If you see messages like 'Remotely updated,' 'Updating handset…,' or 'Handset is updated' on your Unify Telephone, it means new software has been installed, or some parameters have been remotely changed. In this case, no action is needed. Simply wait for the handset to restart or start up.
How to fix software download stuck in pending on Unify Wireless Service Gateway WSG Telephone?
To resolve a software download that is stuck in pending on your Unify Telephone, connect the handset to the Device Manager either via an advanced charger or via a DECT system supporting OTA. This issue occurs when the device is not online.
How to correct the system time on Unify Telephone?
If the system time is incorrect on your Unify Telephone, configure the system to connect to a time server. This issue is caused by a configuration error where no time server is configured.
What to do if having firewall issues on Unify Telephone?
If you are experiencing firewall issues or there is no indication of a connected device with your Unify Telephone, the firewall may need configuration to allow communication between the module and any devices.
Why my Unify Wireless Service Gateway WSG module is in Boot Mode?
Your Unify Telephone module may be in Boot Mode because no software is installed, or the installed software is malfunctioning. Install new software to resolve this.
Why can't I access my Unify Telephone module via the management port?
Access issues via the management port on your Unify Telephone module can occur if the required port driver isn't installed correctly on your PC, or for the USB port you're using. Also, when switching between mass storage mode and network mode, the PC needs about 30 seconds to get an IP address from the DHCP server.
How to fix Unify Wireless Service Gateway WSG Telephone software functions not starting?
If several software application functions on the Wireless Service Gateway (WSG) of your Unify Telephone aren't starting, it could be due to an invalid license or running in demonstration mode for too long. To resolve this, check if the functions start in Demonstration mode. If they do, enter a valid license and restart the module.
General| Category | Telephone |
|---|---|
| Type | Wireless Service Gateway |
| Manufacturer | Unify |
| Model | WSG |
| Connectivity | Wireless |
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