Chapter 5 ___________________________________________________________ Troubleshooting
VAISALA ______________________________________________________________________ 115
Return Instructions
If the product needs repair, please follow the instructions below to
speed up the process and avoid extra costs.
1. Read the warranty information.
2. Write a Problem Report with the name and contact information
of a technically competent person who can provide further
information on the problem.
3. On the Problem Report, please explain:
- What failed (what worked / did not work)?
- Where did it fail (location and environment)?
- When did it fail (date, immediately / after a while /
periodically / randomly)?
- How many failed (only one defect / other same or similar
defects / several failures in one unit)?
- What was connected to the product and to which connectors?
- Input power source type, voltage and list of other items
(lighting, heaters, motors etc.) that were connected to the
same power output.
- What was done when the failure was noticed?
4. Include a detailed return address with your preferred shipping
method on the Problem Report.
5. Pack the faulty product using an ESD protection bag of good
quality with proper cushioning material in a strong box of
adequate size. Please include the Problem Report in the same
box.
6. Send the box to:
Vaisala Oyj
VSO Service
Vanha Nurmijärventie 21
FIN-01670 Vantaa
Finland
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