WARRANTY AND SERVICE
Standard Warranty Terms & Conditions
The warranty is for 12 months subject to contract.
In the United Kingdom servicing can be carried out either by a GDC service engineer
or a GAS SAFE REGISTER engineer. Outside of the United Kingdom servicing can
be carried out either by a CORGI or GAS SAFE REGISTER engineer.
You must register your fire with by calling our telephone registration line on
08444 810 214.
It is also a requirement of the warranty that the fire has an annual service (every 12
months) in accordance with the installation and servicing instructions, performed by a
GAS SAFE REGISTER engineer, (CORGI or GAS SAFE REGISTER outside of UK)
Our promise to you
If you experience a fault with your new fire, we aim to provide a safe and high quality
repair service supported by our dedicated national network of highly skilled engineers.
If your installer can’t resolve the problem for you, we will do everything we can to get
an engineer out to you as quickly as possible. Nothing in this warranty will affect your
statutory rights.
What you need to do if you experience a problem with the operation of the fire:
- You should always contact your installer first, because the cause of the fault may
not be related to the fire.
- If your installer confirms that the fault is with the fire and they can’t repair it, our
friendly customer service team is on hand to help.
- Simply call our UK GDC Helpline on 0844 879 35 88 or from the Republic of
Ireland call 01 842 8222 for any general advice that you may need.
Page 48
© GDC Group Ltd 2014
OWNER GUIDE
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