SERVICE AND SUPPORT
Returning a Device for Service
32 V210 INSTALLATION GUIDE
• Serial number (S/N nnn-nnn-nnn)
Figure 19 Product ID and Serial Number Location
2 Obtain the MRA number(s) by completing one of the following:
a Call Verifone toll-free within the United States at 1-800-Verifone and follow
the automated menu options.
• Select the MRA option from the automated message. The MRA
department is open Monday to Friday, 8 A.M.–8 P.M., Eastern Time.
• Give the MRA representative the information you gathered in Step 1.
• Complete the Inquiry Contact Form at https://www.verifone.com/en/us/
contact-us.
• Address the Subject box to “Verifone MRA Dept.”
• Reference the model and part number in the Note box.
3 Describe the problem(s).
4 Provide the shipping address where the repaired or replacement unit must be
returned.
5 Keep a record of the following items:
• Assigned MRA number(s).
• Verifone serial number assigned to the V210 you are returning for service
or repair (device serial numbers are located at the back of the unit).
• Shipping documentation, such as air bill numbers used to trace the
shipment.
• Model(s) returned (model numbers are located on the Verifone label at the
back of the V210).
PRODUCT ID &
SERIAL NUMBER
One MRA number must be issued for each V210 you return to Verifone, even if
you are returning several of the same model.
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