5.4 SALE CTLS ................................................................................................................................................. 48
6.1 REFUND ................................................................................................................................................... 51
6.2 CUSTOMER NOT PRESENT – SALE MAIL ORDER....................................................................................... 54
6.3 CUSTOMER NOT PRESENT – REFUND MAIL ORDER ................................................................................. 60
6.4 CUSTOMER NOT PRESENT – SALE TELEPHONE ORDER ............................................................................ 65
6.5 CUSTOMER NOT PRESENT – REFUND TELEPHONE ORDER ...................................................................... 71
6.6 ACCOUNT VERIFICATION ......................................................................................................................... 76
7 FREQUENTLY ASKED QUESTIONS .................................................................................................................... 78
Q: Blank Display ............................................................................................................................................. 78
Q: Keypad Does Not Respond ........................................................................................................................ 78
Q: Transactions Fail to Process ...................................................................................................................... 78
8 CONTACT DETAILS .......................................................................................................................................... 79
MERCHANT HELPDESK ................................................................................................................................... 79
TECHNICAL SERVICES ..................................................................................................................................... 79
CUSTOMER SERVICES .................................................................................................................................... 79
SALES ENQUIRIES ........................................................................................................................................... 79
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