7 FREQUENTLY ASKED QUESTIONS
This chapter lists typical problems that may occur while operating a V240m+device and the
appropriate corrective action. If the problem persists – even after performing the outlined
guidelines, or if the problem is not described, contact your merchant helpdesk for assistance N.B.
The V240m+device uses a tamper-evident case and contains no user-serviceable parts. Do not,
under any circumstance, attempt to disassemble the unit. Perform only those adjustments or
repairs specified in this guide. For all other services, contact your local merchant helpdesk.
Service conducted by parties other than authorized Verifone representatives may void any
warranty.
Q: Blank Display
A: Use the following steps to check the display panel: -
1) Check all the cable connections.
2) Check the terminals power supply to be sure the outlet is supplying sufficient power.
Substitute the terminals power supply unit with another identical one if available. Contact
the merchant helpdesk for assistance with this.
3) The terminals application program might not be loaded correctly. Contact your Merchant
Helpdesk for support.
4) If the problem persists, Contact your Merchant Helpdesk for support.
Q: Keypad Does Not Respond
A: Use the following steps to check the keypad: -
1) Check the display panel. If there are no characters, or the wrong characters are displayed,
refer to Blank Display.
2) If the problem persists, contact your Merchant Helpdesk.
Q: Transactions Fail to Process
A: There are several possible reasons why the unit may not be processing transactions. Use the
following steps to troubleshoot failures.
1) Perform a test transaction using one or more different cards to ensure the problem is not
a defective card.
2) Ensure that the card is being inserted/swiped/tapped the correct way. Refer to the
Transaction section of this manual for more information.
3) Check for communication/connection errors.
4) If the problem persists, contact your Merchant Helpdesk.
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